Jump to content

Runtime error could not call pro 49:120

rdk1234
 Share

Recommended Posts

rdk1234

rdk1234

Posted
Posted (edited)

When i try to open mb3.exe the following error occurs ..i read about threads having the same issue and performed Adw2cleaner and found some 8 errors..and i have attached the log file at the end . I also tried deleting the untrusted certificates by going into the certmgr.msc ,the certificates get deleted once but when reopened(untrusted certificates folder) all the deleted ones show up again ...i also tried installing the mb3.exe in safe mode and the same error showed up...kindly help!! 

AdwCleaner[C2].txt

Edited by rdk1234
Link to post
Share on other sites
  • Replies 63
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Posted Images

Aura

Aura

Posted
Posted

Hi rdk1234 :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

Follow the instructions in the thread below and provide me the FRST.txt and Addition.txt logs.

https://forums.malwarebytes.com/topic/9573-im-infected-what-do-i-do-now/

 

Link to post
Share on other sites
Aura

Aura

Posted
Posted

Yes, thank you.

Now, after running the FRST fix below, a file called "DATE-TIME.zip" will be created on your desktop. Upload that file to the link below.

https://www.bleepingcomputer.com/submit-malware.php?channel=194

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located);
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Click on the Fix button;
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad;
  • Copy and paste its content in your next reply;

fixlist.txt

Link to post
Share on other sites
rdk1234

rdk1234

Posted
  • Author
Posted (edited)

@Aura..i have submitted the zip file at the following link

https://www.bleepingcomputer.com/submit-malware.php?channel=194

But after selecting the fix in the tool,it generated the zip file and took forever that my system hung up...i also tried the second time and it continued fixing for an indefinite time. 

During the first fix ,a pop up msg came saying that it couldn't find some C:Appuser\......(not sure of the path) as not found ,but still continued to generate the zip file!!

.any suggestions???

just checked the folder where the FRST.exe was present,it had  a file named fixlog.txt!! is this the file you were saying??

Fixlog.txt

Edited by rdk1234
Link to post
Share on other sites
Aura

Aura

Posted
Posted

Awesome! Now, let's run a scan with Malwarebytes and see what it comes up with.

j1Bynr2.pngMalwarebytes - Clean Mode

  • Download and install the free version of Malwarebytes
    Note: If you have Malwarebytes already installed, you don't need to install it again. Simply start from the next bullet point;
  • Once Malwarebytes is installed, launch it and let it update his database. You might have to click on the little arrow by Scan Status in the middle right pane for it to do so;
  • Once the database update is complete, click on the Scan tab, then select the Threat Scan button and click on Start Scan;
  • Let the scan run, the time required to complete the scan depends of your system and computer specs;
  • Once the scan is complete, make sure that the first checkbox at the top is checked (which will automatically check every detected item), then click on the Quarantine Selected button;
    • If it asks you to restart your computer to complete the removal, do so;
  • Click on Export Summary after the deletion (in the bottom-left corner) and select Copy to Clipboard. Paste the content in your next reply;

Link to post
Share on other sites
Aura

Aura

Posted
Posted

It is indeed :) Now, we'll run a sweep with JRT and AdwCleaner.

iT103hr.pngJunkware Removal Tool (JRT)

  • Download Junkware Removal Tool (JRT) and move it to your Desktop;
  • Right-click on JRT.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Press on any key to launch the scan and let it complete;
    tLsXbWy.png
    Credits : BleepingComputer.com
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

zcMPezJ.pngAdwCleaner - Fix Mode

  • Download AdwCleaner and move it to your Desktop;
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Accept the EULA (I accept), let the database update, then click on Scan;
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Cleaning button. This will kill all the active processes;
    MV5ejgW.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it;
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply;

Your next reply(ies) should therefore contain:

  • Copy/pasted JRT log;
  • Copy/pasted AdwCleaner clean log;

Link to post
Share on other sites
Aura

Aura

Posted
Posted

Good. Heads-up, it looks like AdwCleaner removed your Advanced SystemCare installation, if you were wondering what happened to it.

Now, please run a new scan with FRST and provide me a fresh set of logs (FRST.txt and Addition.txt), to see if there's any remnants that needs to be removed.

Link to post
Share on other sites
Aura

Aura

Posted
Posted

Alright.

Please uninstall Google Chrome and reinstall it afterwards (if you use it). Once done, run the following FRST fix.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located);
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Click on the Fix button;
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad;
  • Copy and paste its content in your next reply;

Once done, run a new scan with FRST and provide me yet another set of logs.

So your next reply(ies) should include the fixlog.txt, FRST.txt and Addition.txt logs.

fixlist.txt

Link to post
Share on other sites
Aura

Aura

Posted
Posted (edited)

@pbs162 please do not follow the instructions above and start your own thread (if you want, PM me the link for it afterwards and I'll help you). The FRST fixlists we create are specifically designed for the systems we are working on (hence the warning in red and bold in the instructions). Running a FRST fix that wasn't put together for your system could crash it.

rdk, did you uninstall and reinstall Google Chrome yet? Also, did you uninstall DAEMON Tools Lite?

Edited by Aura
Link to post
Share on other sites
Guest
This topic is now closed to further replies.
 Share
Go to topic listing

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.