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conehead

Your license failed to activate

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Today when  I booted up, MBAR failed to  activated. I am running Beta 0.9.17.661 with Component Update Package 1.1.46.

What's the problem

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Hello @conehead:

Since a continuous and unrestricted communications path must exist between the client MBARW's MBAMService.exe and Malwarebytes' licensing operations, the following will produce logs to assist in quality analysis and troubleshooting.  Please download/run the following Malwarebytes written data gathering support tool, on the system in question, restarted in the Windows NORMAL boot mode:

  1. Download the trusted, Malwarebytes authored arwlogs.exe utility/tool and save to a system Administrator's desktop of the system in question.
  2. arwlogs.exe is an information gathering tool that neither installs nor does it make system/registry hive changes.
  3. Single right-click the j1Bynr2.png&key=c55e643d4ec26aa771880d2d  arwlogs.exe icon and select RunAsAdmin.jpg  Run as administrator from the Windows context menu.
  4. If a Windows User Account Control (UAC) alert/prompt for arwlogs.exe appears, select the "Yes" button to continue.
  5. If a Windows SmartScreen warning alert/prompt for arwlogs.exe appears, select "More info" then select the "Run anyway" button to continue.
  6. A Command window will appear and its contents may be mostly ignored.
  7. When "Press any key to continue . . . " appears at the bottom of the Command window, type an Enter key to close the window.
  8. A zipped archive (yyyy-mm-dd-{COMPUTERNAME}.zip) should have been generated to the system Administrator's desktop.
  9. Delete arwlogs.exe from the Administrator desktop.
  10. Attach the above zipped archive to your next reply in this topic.

Although more data may be required, after the requested data is posted, the Malwarebytes' team can commence their analysis.  Thank you always for your assistance.

Edited by 1PW

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To solve the problem, I have upgraded to the free version of Malwarebytes Anti-Malware which includes Anti_Ransomware.

Thanks for  your response.

Steve

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3 minutes ago, conehead said:

I have upgraded to the free version of Malwarebytes Anti-Malware which includes Anti_Ransomware.

Malwarebytes FREE does not include anti ransomware.

Edited by Porthos

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Hello @conehead:

I am afraid there has been a misunderstanding.  The free version of Malwarebytes 3 (MB3) does not activate any of its protective features and modules.  The free version of MB3 simply has an on-demand scanner available for your use.

If you wish to enjoy all of MB3's pro-active features, you must upgrade to the Premium version.

Reference: What's the difference between the Malwarebytes Anti-Malware Free and Premium?

HTH

Edited by 1PW

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The Premium Trial, which I am  now running, contains Ransomware protection which goes away after the 14 day  trial  ends. I am  not sure what happens with the anti-Ransomware Beta after the 14 days is  over.

Edited by conehead

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Hello @conehead:

That is quite correct.  At the end of the 14-day free premium trial, you would do well to immediately upgrade to Premium and enjoy its extensive protections.

Thank you.

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