Real-Time Malware Protection will not turn on 3.1.2.1733

[lightwaterjohn]

Any attempts to turn it back on it just says "starting" then shuts itself back off. Since updating to latest version of Windows.

Version is 3.1.2.1733 with update 1.0.2040

Others seem to have a similar problem:

I followed Devin Collins' comment below and have attached mb-check-results

Can you please do the following

1. Open MB3
2. Go to Settings -> Application
3. Turn on the option for Event Log Data
4. Reboot your computer
5. Attempt to turn on Malware Protection
6. If it fails, please run mb-check again and paste the new zip file

1

 

Addition.txt

FRST.txt

mb-check-results.zip

[lightwaterjohn]

Some screen shots.

[Firefox]

Hello and Welcome...

Assuming this was an upgrade install... lets see if we can get a fresh re-install and see if it fixes your issue.

Let's try this first.... (Malwarebytes clean removal tool will backup your license information and then re-enter the license to the new install)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 ) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt)
3. NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

[lightwaterjohn]

Thanks, Firefox, that mb-clean fixed the issue! Much appreciated!

[Firefox]

17 hours ago, lightwaterjohn said:

Thanks, Firefox, that mb-clean fixed the issue! Much appreciated!

Glad to hear it, if it happens again, then go ahead and repost new logs and someone from staff can review them...

[pbcopter]

Fixed the same issue for me. So far so good. Thanks.

[Firefox]

On ‎6‎/‎8‎/‎2017 at 9:25 AM, pbcopter said:

Fixed the same issue for me. So far so good. Thanks.

Great, glad to hear that...