Malwarebytes Threatscan Won't Run

[mkhoo1972]

Hello,

I've just installed Malwarebytes 3.0.5 and tried to run the Threatscan.  However, after completing Pre-Scan Operations, the scan simply ends without actually scanning anything (ITEMS SCANNED = 0).  Also, the report says "RESULT: Cancelled."

Any advice is greatly appreciated!

M

 

 

[mkhoo1972]

Something else I've noticed:  I can't turn on Real-Time Web Protection.  When I try to turn it on, it just stays "Starting," but never switches to "On."

[Phobos_Anomaly]

Update the database. Click on "current" on the dashboard to download and update.

[1PW]

Hello @mkhoo1972:

MB3 v3.0.5 had/has been replaced by many updates, of which the current release is v3.1.2.1733 and those updates contained very many fixes compared to your system's current version.  Although the current MB3 update is being throttled out, an individual user is more than welcome to immediately install the update before your system's update is chosen on a random basis, or before the updating throttle is opened to full.  This would certainly be the case if you are one of the few users experiencing an MB3 issue.  Since at least one MB3 update was missed, please consider employing the MB-Clean support tool only for this one-time update process.  As a safety precaution, please store the system's MB3 license key separately until the system in question and MB3 are running well with v3.1.2.1733.

After completion, please respond to your topic with the status of the system.

Thank you.