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AndrewK

Popup that dissapeares immediately

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I have a problem with a pop-up that appears and disappears immediately. Unfortunately, i can not even see as to what the popup says as it's disappears withing milliseconds. I am currently using Windows 10 on a Asus laptop. My malware (Kaspersky Total Security) is unable to detect any problem. I would really appreciate if you could help me out with the issue.

Edited by AndrewK
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Hello @AndrewK and :welcome:

Not sure if this is your issue or not, but it sounds like it may be. If you don't think it is, let me know and we scan for malware.

Please see the following post concerning an hourly popup from a Microsoft Office scheduled task. Credit to ArnoldLayne for information about this issue.

OfficeBackgroundTaskHandlerRegistration flashes a window every hour

Quote by Microsoft employee below

Quote

Microsoft’s Gregory Jensen replied: “This issue is fixed starting with build 16.0.8201.2025 which is now available as the latest update for those participating in the Office Insiders Slow program.

“It will be included in a future update for those not participating in Insiders.”

It currently is unclear when exactly the fix will be rolled out for all Office users.

 

 

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I highly doubt it's the same issue. I tried to check my task bar, and i was not able to identify  officebackgroundtaskhandler.exe. I give you a permission to scan my laptop for malware, let me know what steps should i take. Thank you.

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Please restart the computer first and then run the following steps and post back the logs when ready.

STEP 01
Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus

STEP 02

 

 

adwcleaner_new.png Fix with AdwCleaner

 

Please download AdwCleaner by Xplode and save the file to your Desktop.

  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now.
  • After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

STEP 03
Download Sophos Free Virus Removal Tool and save it to your desktop.
 

  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View Log file (bottom left-hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found, please confirm that result.

STEP 04
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

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On 6/1/2017 at 2:20 AM, AdvancedSetup said:

Please restart the computer first and then run the following steps and post back the logs when ready.

STEP 01
Please download Junkware Removal Tool to your desktop.

  • Shutdown your antivirus to avoid any conflicts.
  • Right click over JRT.exe and select Run as administrator on Windows Vista or Windows 7, double-click on XP.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next reply message
  • When completed make sure to re-enable your antivirus

STEP 02

 

 

adwcleaner_new.png Fix with AdwCleaner

 

Please download AdwCleaner by Xplode and save the file to your Desktop.

  • Right-click on adwcleaner_new.png icon and select RunAsAdmin.jpg Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now.
  • After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

STEP 03
Download Sophos Free Virus Removal Tool and save it to your desktop.
 

  • Double click the icon and select Run
  • Click Next
  • Select I accept the terms in this license agreement, then click Next twice
  • Click Install
  • Click Finish to launch the program
  • Once the virus database has been updated click Start Scanning
  • If any threats are found click Details, then View Log file (bottom left-hand corner)
  • Copy and paste the results in your reply
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup
  • Click Exit to close the program
  • If no threats were found, please confirm that result.

STEP 04
Please download the Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit

  • Double-click to run it. When the tool opens, click Yes to disclaimer.
  • Press the Scan button.
  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it also makes another log (Addition.txt). If you've, run the tool before you need to place a check mark here.
  • Please attach the Additions.txt log to your reply as well.

 

Thanks

Step #3 did not detect any problems. I attached documents that you have requested. Thank you.

JRT.txt

AdwCleaner[C0].txt

Addition.txt

FRST.txt

Edited by AndrewK
editing

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The event logs show quite a few errors. Most are probably not malware related but could be corrupt or other reason why the issues. Need to investigate fixing them up.

 

==================== Event log errors: =========================

Application errors:
==================
Error: (06/02/2017 03:13:09 PM) (Source: CertEnroll) (EventID: 86) (User: NT AUTHORITY)
Description: SCEP Certificate enrollment initialization for WORKGROUP\DESKTOP-PEJN77C$ via https://INTC-KeyId-5e73c89aa3e902b272b9f0741f7d8730e3ec724a.microsoftaik.azure.net/templates/Aik/scep failed:

GetCACaps

Method: GET(141ms)
Stage: GetCACaps
The server name or address could not be resolved 0x80072ee7 (WinHttp: 12007 ERROR_WINHTTP_NAME_NOT_RESOLVED)

Error: (06/02/2017 03:08:22 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: Adobe CEF Helper.exe, version: 3.9.1.335, time stamp: 0x580f9487
Faulting module name: libcef.dll, version: 3.2171.2069.0, time stamp: 0x551bdc44
Exception code: 0xc0000005
Fault offset: 0x00444106
Faulting process id: 0x6328
Faulting application start time: 0x01d2dbac53222d9c
Faulting application path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HEX\Adobe CEF Helper.exe
Faulting module path: C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\CEF\libcef.dll
Report Id: 1fbd700e-e6be-45fb-a6d6-8b968d21ceba
Faulting package full name: 
Faulting package-relative application ID:

Error: (06/02/2017 03:43:45 AM) (Source: SideBySide) (EventID: 78) (User: )
Description: Activation context generation failed for "c:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe".Error in manifest or policy file "" on line .
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_89c2555adb023171.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifest.

Error: (06/01/2017 02:37:19 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: L2.bin, version: 0.0.0.0, time stamp: 0x58ff51fe
Faulting module name: MSCTF.dll, version: 10.0.14393.953, time stamp: 0x58ba5810
Exception code: 0xc000041d
Fault offset: 0x00027f65
Faulting process id: 0x3f8c
Faulting application start time: 0x01d2db01b2d6ef2a
Faulting application path: C:\Program Files (x86)\NCSOFT\Lineage II\System\L2.bin
Faulting module path: C:\WINDOWS\System32\MSCTF.dll
Report Id: 233412a4-44a2-4434-bab4-bf92f6fa4826
Faulting package full name: 
Faulting package-relative application ID:

Error: (06/01/2017 02:37:15 PM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: L2.bin, version: 0.0.0.0, time stamp: 0x58ff51fe
Faulting module name: MSCTF.dll, version: 10.0.14393.953, time stamp: 0x58ba5810
Exception code: 0xc0000005
Fault offset: 0x00027f65
Faulting process id: 0x3f8c
Faulting application start time: 0x01d2db01b2d6ef2a
Faulting application path: C:\Program Files (x86)\NCSOFT\Lineage II\System\L2.bin
Faulting module path: C:\WINDOWS\System32\MSCTF.dll
Report Id: bdfb3588-1923-4612-9099-3ecfa849935c
Faulting package full name: 
Faulting package-relative application ID:

Error: (06/01/2017 05:07:58 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: L2.bin, version: 0.0.0.0, time stamp: 0x58ff51fe
Faulting module name: MSCTF.dll, version: 10.0.14393.953, time stamp: 0x58ba5810
Exception code: 0xc000041d
Fault offset: 0x00038c7d
Faulting process id: 0x5d0
Faulting application start time: 0x01d2da54c83d5bbf
Faulting application path: C:\Program Files (x86)\NCSOFT\Lineage II\System\L2.bin
Faulting module path: C:\WINDOWS\System32\MSCTF.dll
Report Id: 9499f289-28aa-41c8-bb07-277a271f27fe
Faulting package full name: 
Faulting package-relative application ID:

Error: (06/01/2017 05:07:49 AM) (Source: Application Error) (EventID: 1000) (User: )
Description: Faulting application name: L2.bin, version: 0.0.0.0, time stamp: 0x58ff51fe
Faulting module name: MSCTF.dll, version: 10.0.14393.953, time stamp: 0x58ba5810
Exception code: 0xc0000005
Fault offset: 0x00038c7d
Faulting process id: 0x5d0
Faulting application start time: 0x01d2da54c83d5bbf
Faulting application path: C:\Program Files (x86)\NCSOFT\Lineage II\System\L2.bin
Faulting module path: C:\WINDOWS\System32\MSCTF.dll
Report Id: c2bbf145-73eb-4473-b27e-1d8aa20aa5c9
Faulting package full name: 
Faulting package-relative application ID:

Error: (06/01/2017 04:55:39 AM) (Source: SideBySide) (EventID: 78) (User: )
Description: Activation context generation failed for "c:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe".Error in manifest or policy file "" on line .
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_89c2555adb023171.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifest.

Error: (05/31/2017 04:09:03 AM) (Source: SideBySide) (EventID: 78) (User: )
Description: Activation context generation failed for "c:\program files (x86)\adobe\adobe creative cloud\utils\Creative Cloud Uninstaller.exe".Error in manifest or policy file "" on line .
A component version required by the application conflicts with another component version already active.
Conflicting components are:.
Component 1: C:\WINDOWS\WinSxS\manifests\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_89c2555adb023171.manifest.
Component 2: C:\WINDOWS\WinSxS\manifests\amd64_microsoft.windows.common-controls_6595b64144ccf1df_6.0.14393.953_none_42151e83c686086b.manifest.

Error: (05/30/2017 04:47:17 PM) (Source: Application Hang) (EventID: 1002) (User: )
Description: The program LeagueClientUx.exe version 7.10.189.726 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.

Process ID: 44f4

Start Time: 01d2d985e044eb58

Termination Time: 4294967295

Application Path: D:\Riot Games\League of Legends\RADS\projects\league_client\releases\0.0.0.77\deploy\LeagueClientUx.exe

Report Id: 2a136e7f-4579-11e7-9c28-1002b5396376

Faulting package full name: 

Faulting package-relative application ID:


System errors:
=============
Error: (06/02/2017 03:15:44 PM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
 and APPID 
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Error: (06/02/2017 03:15:44 PM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{6B3B8D23-FA8D-40B9-8DBD-B950333E2C52}
 and APPID 
{4839DDB7-58C2-48F5-8283-E1D1807D0D7D}
 to the user NT AUTHORITY\LOCAL SERVICE SID (S-1-5-19) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Error: (06/02/2017 03:15:44 PM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{8D8F4F83-3594-4F07-8369-FC3C3CAE4919}
 and APPID 
{F72671A9-012C-4725-9D2F-2A4D32D65169}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Error: (06/02/2017 03:13:01 PM) (Source: Service Control Manager) (EventID: 7000) (User: )
Description: The InstallerService service failed to start due to the following error: 
The system cannot find the file specified.

Error: (06/02/2017 03:12:39 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (EventID: 10003) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\WINDOWS\System32\IWMSSvc.dll

Error: (06/02/2017 03:12:39 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (EventID: 10003) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\WINDOWS\System32\IWMSSvc.dll

Error: (06/02/2017 03:12:37 PM) (Source: Microsoft-Windows-WLAN-AutoConfig) (EventID: 10003) (User: NT AUTHORITY)
Description: WLAN Extensibility Module has stopped unexpectedly.

Module Path: C:\WINDOWS\System32\IWMSSvc.dll

Error: (06/02/2017 03:12:36 PM) (Source: DCOM) (EventID: 10016) (User: NT AUTHORITY)
Description: The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID 
{D63B10C5-BB46-4990-A94F-E40B9D520160}
 and APPID 
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
 to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.

Error: (06/02/2017 03:12:29 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Windows Search service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (06/02/2017 03:12:29 PM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The NVIDIA LocalSystem Container service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 8000 milliseconds: Restart the service.


CodeIntegrity:
===================================
  Date: 2017-01-15 13:11:03.653
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Windows\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvinitx.dll that did not meet the Custom 3 / Antimalware signing level requirements.

  Date: 2016-09-28 08:30:19.277
  Description: Code Integrity determined that a process (\Device\HarddiskVolume3\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume3\Windows\System32\DriverStore\FileRepository\nvamwu.inf_amd64_d4715679184092a8\nvinitx.dll that did not meet the Custom 3 / Antimalware signing level requirements.

 

 

Please Run TFC by OldTimer to clear temporary files:

  • Download TFC from here and save it to your desktop.
  • http://oldtimer.geekstogo.com/TFC.exe
  • Close any open programs and Internet browsers.
  • Double click TFC.exe to run it on XP (for Vista and Windows 7 right click and choose "Run as administrator") and once it opens click on the Start button on the lower left of the program to allow it to begin cleaning.
  • Please be patient as clearing out temp files may take a while.
  • Once it completes you may be prompted to restart your computer, please do so.
  • Once it's finished you may delete TFC.exe from your desktop or save it for later use for the cleaning of temporary files.

 

Then reboot the computer and run a new Threat Scan with Malwarebytes and post back that new log.

Thanks

 

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Hi Andrew, that was for AdwCleaner. Can you please open Malwarebytes 3 and run a Threat Scan and post back that new log.

Thank you

Ron

 

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5 hours ago, AdvancedSetup said:

Hi Andrew, that was for AdwCleaner. Can you please open Malwarebytes 3 and run a Threat Scan and post back that new log.

Thank you

Ron

 

Would you mind to specify what Threat Scan do i have to use. 

malware.txt

 

JRT.txt

Edited by AndrewK

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The file "malware.txt" you posted was the correct one, however the log shows you chose not to have Malwarebytes remove the PUP items. I would recommend you run Malwarebytes again but this time make sure you tell it to remove them.

 

File: 4
PUP.Optional.MindSpark, C:\USERS\ANDREW KRISTAL\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\LOCAL STORAGE\http_getformsonline.dl.tb.ask.com_0.localstorage, No Action By User, [274], [240306],1.0.2092
PUP.Optional.MindSpark, C:\USERS\ANDREW KRISTAL\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\LOCAL STORAGE\http_getformsonline.dl.tb.ask.com_0.localstorage-journal, No Action By User, [274], [240306],1.0.2092
PUP.Optional.MindSpark, C:\USERS\ANDREW KRISTAL\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\LOCAL STORAGE\http_getformsonline.dl.myway.com_0.localstorage, No Action By User, [274], [240305],1.0.2092
PUP.Optional.MindSpark, C:\USERS\ANDREW KRISTAL\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\LOCAL STORAGE\http_getformsonline.dl.myway.com_0.localstorage-journal, No Action By User, [274], [240305],1.0.2092
 

Then post a new Malwarebytes Threat Scan report after the removal which should then be clean with nothing found.

 

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Seems to be ok atm. Thank you for your help, really appreciate if from the bottom of my heart.

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Glad we could help. :)If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks!

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