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No way to manually renew license?


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Hi!

I've already deactivated the automatic renewal by using the link in the activation mail.

However:
options.thumb.jpg.066ebea95b31d9fe4e1f4bcdb384e426.jpg

These are my only options when I press Renew in MWB.
Clicking on confirm just restart the automatic process, updating the payment method just let me choose how to pay but not directly or anything.

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  • Root Admin

It's very late and the main office is closed so I can't check with anyone at this time. I can check tomorrow for you, but what I'm saying is you could click the confirm renewal and let it charge. Then go back in as you did before and disable the automatic renewal. If that fails and does not let you, I can have Technician fix it or assist you in fixing it.

Please see if this is helpful or not.

https://support.malwarebytes.com/customer/en/portal/articles/2486020-?b_id=6438

Ron

 

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