AuntieBee Posted May 25, 2017 ID:1130007 Share Posted May 25, 2017 Checked my Malwarebytes Premium this morning only to find it reading: "You are not fully protected". When I went into Protection Settings I found that I could not switch on 'Malware Protection'. When I click on it it does change to ON but one second later reverts to OFF. What can I do? Everything else is OK. Also on 22nd May my scan reported 'Website blocked' five times. Report OK for 23rd. What caused that? Link to post Share on other sites More sharing options...
1PW Posted May 25, 2017 ID:1130013 Share Posted May 25, 2017 Hello @AuntieBee: The Malwarebytes' developers/staffers/helpers must have good log data for a quality fault analysis to commence. 1) From the locked/pinned topics, at the beginning of this sub-forum, please follow the steps within the topic at Having problems using Malwarebytes? Please follow these steps 2) In the next reply to your topic, please only attach the three (3) separate files that are developed above: mb-check-results.zip, FRST.txt, and Addition.txt. Thank you. Link to post Share on other sites More sharing options...
CraigS Posted May 25, 2017 ID:1130015 Share Posted May 25, 2017 Every post I've seen about this issue includes the Request to do the following: Quote So the helpers/staffers/devs can help to get to the root of the issue -- please follow the steps within --- Having problems using Malwarebytes? Please follow these steps and reply to your topic with the separately attached 3 files for analysis. Zip File goes to my Desktop per my FF setup and .TXT files Open as they finish. I Saved to known Folder although If I had just closed them they would have been on the desktop. You'll Drag all 3 Results into a Defined area in the post format [lower screen see paper clip & "Drag files here to attach" ]. Good luck. Everyone's trying very hard to help us so roll with the flow. Link to post Share on other sites More sharing options...
AuntieBee Posted May 25, 2017 Author ID:1130108 Share Posted May 25, 2017 Description of problem Checked my Malwarebytes Premium this morning only to find it reading: "You are not fully protected". When I went into Protection Settings I found that I could not switch on 'Malware Protection'. When I click on it it does change to ON but one second later reverts to OFF. Closed and opened Malwarebytes five times but problem remained the same. Description of problem Checked my Malwarebytes Premium this morning only to find it reading: "You are not fully protected". When I went into Protection Settings I found that I could not switch on 'Malware Protection'. When I click on it it does change to ON but one second later reverts to OFF. Closed and opened Malwarebytes five times but problem remained the same. mb-check-results.zip FRST.txt Addition.txt Link to post Share on other sites More sharing options...
nikhils Posted May 25, 2017 ID:1130121 Share Posted May 25, 2017 Hello @AuntieBee Lets try this. Can you please download the installer from here: https://downloads.malwarebytes.org/file/mb3 Run the installer on top of the existing product (Without uninstalling) and let us know if that fixed your issue. Thank you, Link to post Share on other sites More sharing options...
AuntieBee Posted May 25, 2017 Author ID:1130167 Share Posted May 25, 2017 FANTASTIC. Problem now fixed and Malwarebytes showing fully protected. Thank you very much. Much appreciated. Link to post Share on other sites More sharing options...
nikhils Posted May 25, 2017 ID:1130169 Share Posted May 25, 2017 Glad to know the over-install fixed the issue. Let us know if you run into any more issues. Thank you, Link to post Share on other sites More sharing options...
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