Error 13 mismatch type when trying to install MWB Anti-Malware PREMIUM

[rousselp]

Hello,

I am trying to install Malwarbytes ANTI-MALWARE PREMIUM (ver. 2.2.0 151104) from the CD that came with my ASUS computer.

Each time, a couple of second after entering the ID and KEY, I get an Error 13 Mismatch Type alert. Pressing OK exits the installation. No new program appears in program list.

I have cleaned the registry with Auslogics. To no avail.

Any advice would be appreciated.

 

 

mb-check-results.zip

Addition.txt

FRST.txt

[Firefox]

Hello and Welcome!

Is there any reason you want to install an outdated version 2 instead of the latest version available MB3 v3.1.2?  The steps below will help you install the latest version, then you can activate it with the ID and KEY that you have (works on both versions of Malwarebytes.)

Let's try this first.... (It is recommended that you de-activate your Malwarebytes first before un-installing or using the clean removal tool - the tool can only backup the license info for MB3 so if you have MBAM v1 or v2 you have to de-activate it manually)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 ) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt)
3. NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

[nikhils]

Hello @rousselp

The latest build for MBAM is 2.2.1.1043. Can you please try installing that version and let us know if it works?

https://malwarebytes.box.com/s/ip9pa55qgn2xpe2q57oy1grtrivi72jr

Thank you,

[rousselp]

Firefox:

I ran the Clean Tool. Never got the final alert, so assumed no program was ever installed before the Error 13 alert.

I downloaded MB3 and installed it with no Error 13. Ran a scan, which completed.

→ all is fine.

Thanks for your help.

 

nikhils:

Thanks for your message, but I don't understand you recommending "latest build for MBAM is 2.2.1.1043" when Firefox advises installing latest : 3.1.2.1733. Furthermore, your link sends to a download of mbam-setup.exe, which does not show any version number. Problem solved anyway as indicated above.

Cheers,
 

[nikhils]

Glad to know everything is working as expected. I was under the impression you were specifically looking to install MBAM which is the 2.x produce.

Also the installer is the regular 2.2.1.1043  installer but just renamed and placed in box.

 

[rousselp]

nikhils:

No worries. I understand my original post may have been confusing. I don't know which acronyms is more appropriate (MB or MBAM). To me, it's all Malwarebytes Anti-Malware and I am happy to use the latest version, which I understand belongs to the MB species.

I still find it useful to have the name of the version included in the installer exe name though, for future reference and being able to keep different versions.

cheers,

[Firefox]

@rousselp, Your Welcome, and glad to hear all is working well for you know...

Those CD's usually have an outdated version of Malwarebytes, this is why I prefer to get the latest from the main site....

[nikhils]

The acronym did confuse me too but glad you now have the latest and greatest