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After removal Computer won't boot


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This is the scan I ran after I recovered back to the last backup. Are these harmful and which ones can I remove and still have my computer operational?

Administrator: Yes

-Software Information-
Version: 3.1.2.1733
Components Version: 1.0.122
Update Package Version: 1.0.2003
License: Trial

-System Information-
OS: Windows 10
CPU: x64
File System: NTFS
User: LAVIE\Jay

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 428174
Threats Detected: 57
Threats Quarantined: 52
Time Elapsed: 3 min, 51 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 3
PUP.Optional.ASK, HKU\S-1-5-21-3293724351-231978261-3279396269-1005\SOFTWARE\Ask.com.tmp, No Action By User, [522], [331858],1.0.2003
PUP.Optional.OneSystemCare, HKLM\SYSTEM\CURRENTCONTROLSET\CONTROL\POWER\USER\POWERSCHEMES\04262113-2a31-48e1-b4bb-3b42174bea0f, No Action By User, [471], [336950],1.0.2003
PUP.Optional.OneSystemCare, HKLM\SYSTEM\CURRENTCONTROLSET\CONTROL\POWER\USER\POWERSCHEMES\e24b7131-d039-43cb-9e6f-ad4be601ec1f, No Action By User, [471], [336950],1.0.2003

Registry Value: 2
PUP.Optional.OneSystemCare, HKLM\SYSTEM\CURRENTCONTROLSET\CONTROL\POWER\USER\POWERSCHEMES\04262113-2a31-48e1-b4bb-3b42174bea0f|DESCRIPTION, No Action By User, [471], [336950],1.0.2003
PUP.Optional.OneSystemCare, HKLM\SYSTEM\CURRENTCONTROLSET\CONTROL\POWER\USER\POWERSCHEMES\e24b7131-d039-43cb-9e6f-ad4be601ec1f|DESCRIPTION, No Action By User, [471], [336950],1.0.2003

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Hello jcraft133 and welcome to Malwarebytes,

You appear to have One System Care installed on your system, that program is a typical Registry Cleaner that will cause major problems for your operating system. For now leave that reg cleaner alone and only remove the following entry with Malwarebytes:

PUP.Optional.ASK, HKU\S-1-5-21-3293724351-231978261-3279396269-1005\SOFTWARE\Ask.com.tmp, No Action By User, [522], [331858],1.0.2003

Next,

Download GeekUninstaller from here: http://www.geekuninstaller.com/download (Choose free version) Save Geek.zip to your Desktop. (Visit the Home page at that link for necessary information)

Extract Geek Uninstaller and save to your Desktop. There is no need to install, the executable is portable and can also be run from a USB if required.

Run the tool, the main GUI will populate with installed programs list,

Left click on One System Care to highlight that entry.

Select Action from the Menu bar, then Uninstall from there follow the prompts.

If Uninstall fails open the "Action" menu one more time and use "Force Removal" option

Next,

Download Farbar Recovery Scan Tool and save it to your desktop.

Alternative download option: http://www.techspot.com/downloads/6731-farbar-recovery-scan-tool.html

Note: You need to run the version compatible with your system (32 bit or 64 bit). If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.

If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. It is not malicious or infected in any way...

Be aware FRST must be run from an account with Administrator status...
 
  • Double-click to run it. When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.)
  • Make sure Addition.txt is checkmarked under "Optional scans"
  • Press Scan button to run the tool....
  • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
  • The tool will also make a log named (Addition.txt) Please attach that log to your reply.

Let me see those logs in your reply...

Thank you,

Kevin...

 

 

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Kevin;

Geek uninstaller did not find  “One System Care”  I downloaded FRST and ran it.  The TXT files are attached.  I then ran a current MALWARE scan and have attached the report from it.  I THINK all is well now, but if you see anything else  need to do, please let me know.

 

Thank you so much for your help.

 

Respectfully;

 

Jay Craft MSGT (Retired)

Addition.txt

FRST.txt

Malware Scan_2.txt

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Hello Jay,

One System Care does not show in FRST logs, neither does any obvious Malware or Infection... Continue with the following:

Download attached fixlist.txt file (end of reply) and save it to the Desktop, or the folder you saved FRST into. "Do not open that file"
NOTE. It's important that both FRST and fixlist.txt are in the same location or the fix will not work.

Open FRST and press the Fix button just once and wait.
The tool will make a log on the Desktop (Fixlog.txt) or the folder it was ran from. Please post it to your reply.

Next,

Download AdwCleaner by Xplode onto your Desktop.

Or from this Mirror
 
  • Double click on Adwcleaner.exe to run the tool
  • Click on the Scan in the Actions box
  • Please wait fot the scan to finish..
  • When "Waiting for action.Please uncheck elements you want to keep" shows in top line..
  • Click on the Cleaning box.
  • Next click OK on the "Closing Programs" pop up box.
  • Click OK on the Information box & again OK to allow the necessary reboot
  • After restart the AdwCleaner(C*)-Notepad log will appear, please copy/paste it in your next reply. Where * is the number relative to list of scans completed...


Next,

user posted imageEmsisoft Emergency Kit
  • Click Here to download Emsisoft Emergency Kit. The download will automatically start after a moment.
  • Save EmsisoftEmergencyKit.exe to your Desktop.
  • Double click on EmsisoftEmergencyKit.exe (Windows Vista/7/8/10 users: Accept UAC warning if it is enabled). A screen like this will appear:
    user posted image
     
  • Leave everything as it is, then click Extract. This will unpack Emsisoft Emergency Kit to the EEK folder located in the root drive (usually C:\).
  • Once the extraction is done, an icon will appear on your Desktop. Double click it to start Emsisoft Emergency Kit.
    user posted image
     
  • Wait for Emsisoft Emergency Kit to finish loading signatures. A screen like this should appear:
    user posted image
     
  • Choose Yes, then wait for EEK to finish updating.
  • Choose Malware Scan under the Scan button. When EEK asks to activate PUP detection, choose Yes.
  • Wait for the scan to finish.
    user posted image
     
  • If EEK detects something, all detected items will be displayed. Place a checkmark before everything, then choose Quarantine Selected.
  • If Emsisoft Emergency Kit asks to reboot, please do so immediately.
  • The scan log is located in Logs -> Scan Logs. Click on the entry of the latest scan, choose Export and save the report on your Desktop.
    user posted image
     
  • Please Copy and Paste the contents of the scan log in your next reply.


Let me see those logs, also tell me if there are any remaining issues or concerns....

Thank you,

Kevin...

 

fixlist.txt

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