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Realtime protection and scanning not working


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10 minutes ago, Steve_Adams said:

Realtime web protection still won't start.

  • Create and obtain an mb-check log
    1. Download MB-Check and save to your desktop
    2. Double-click to run MB-Check and within a few second the command window will open, then click "OK" 
    3. This will produce one log file on your desktop: mb-check-results.zip
      • Attach this file to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the file to the attachment area
  • Create and obtain Farbar Recovery Scan Tool (FRST) logs
    1. Download FRST and save it to your desktop
      Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
    2. Double-click to run FRST and when the tool opens click "Yes" to the disclaimer
    3. Press the "Scan" button
    4. This will produce two files in the same location (directory) as FRST: FRST.txt and Addition.txt
      • Attach both of these logs to your forum post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area

 

 

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4 minutes ago, Steve_Adams said:

OK.

I did as you suggested.

Upon reboot the realtime web protection again didn't start (or started and quit - not sure), but I was able to turn it on manually, and it has stayed on.

So far so good!

Thanks.

 

Keep an eye on it over a few restarts.  Keep us informed.

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