Malware Protection won't turn on

[frozen]

Sigh booted up my machine and glanced down to the MBam icon and discovered the red triangle. Shortly afterwards I was told that Malware Protection was disabled. Tried enabling it and it immediately turns off. 

[dcollins]

Please provide the information requested in the thread below

 

[CraigS]

24 minutes ago, frozen said:

Sigh booted up my machine and glanced down to the MBam icon and discovered the red triangle. Shortly afterwards I was told that Malware Protection was disabled. Tried enabling it and it immediately turns off. 

Copied from a similar Issue about Exploit Protection being OFF .......

The Malwarebytes' staffers/helpers must have good log data for a quality fault analysis to begin.

1) Then, please follow the steps within the locked/pinned topic at Having problems using Malwarebytes? Please follow these steps

2) In your next (this thread) reply, please  attach Only the three (3) separate files that are developed above: mb-check-results.zip, FRST.txt, and Addition.txt.

3) Since you may have not already done so by now, please consider selecting the "Follow" button, near the upper-right corner of your topic, to receive timely notifications regarding replies.

Thank you.

[tommybio]

43 minutes ago, frozen said:

Sigh booted up my machine and glanced down to the MBam icon and discovered the red triangle. Shortly afterwards I was told that Malware Protection was disabled. Tried enabling it and it immediately turns off. 

Looks like I'm not alone on this.

Mine said (this time) malware protections turned off.

 

[frozen]

I simply rebooted the computer here and the protection re enabled itself!

 

[dcollins]

Please provide the logs mentioned above and we should be able to get everything up and running for you

[tommybio]

8 minutes ago, frozen said:

I simply rebooted the computer here and the protection re enabled itself!

 

I'm at work now, but you are saying when you booted your machine initially you got the problem. Then you probably did a manual update - still a problem BUT upon re-booting - now everything is fine.

Is this what happened to you?

 

[frozen]

Just now, tommybio said:

I'm at work now, but you are saying when you booted your machine initially you got the problem. Then you probably did a manual update - still a problem BUT upon re-booting - now everything is fine.

Is this what happened to you?

 

Yup. Checked for updates manually. Tried enabling the Malware protection disabled itself. Rebooted the computer and the protection is enabled as it should be. There was a problem late last week regarding updates and they pushed out an update to fix that but heck that was 4 days ago 

[tommybio]

1 minute ago, frozen said:

Yup. Checked for updates manually. Tried enabling the Malware protection disabled itself. Rebooted the computer and the protection is enabled as it should be. There was a problem late last week regarding updates and they pushed out an update to fix that but heck that was 4 days ago 

Will Malwarebytes pay for my new keyboard after I wear out my ctrl-alt-del keys.

 

[Porthos]

4 minutes ago, tommybio said:

Will Malwarebytes pay for my new keyboard after I wear out my ctrl-alt-del keys.

Why would you have to do that just to restart? Are you having other issues?

[tommybio]

2 minutes ago, Porthos said:

Why would you have to do that just to restart? Are you having other issues?

 

3 minutes ago, Porthos said:

Why would you have to do that just to restart? Are you having other issues?

My experience showed me doing a restart may show a certain result but powering down a computer and doing a fresh restart may show that what you thought was fixed really wasn't.

 

[Porthos]

3 minutes ago, tommybio said:

 

My experience showed me doing a restart may show a certain result but powering down a computer and doing a fresh restart may show that what you thought was fixed really wasn't.

 

 

In Win 8 and 10 that is due to the setting "fast start". When you do a normal shutdown your computer does not fully turn off like in previous versions. It goes into a deep hibernate state and that is why you see notices about having to restart after a Windows update for example. Rember the days when we shut down and saw the warning "Installing updates do not turn off the computer?  That on a laptop was an issue when you had to go somewhere and could not wait. I had to fix many computers that were turned off during the phase of a shutdown. 

[tommybio]

32 minutes ago, Porthos said:

In Win 8 and 10 that is due to the setting "fast start". When you do a normal shutdown your computer does not fully turn off like in previous versions. It goes into a deep hibernate state and that is why you see notices about having to restart after a Windows update for example. Rember the days when we shut down and saw the warning "Installing updates do not turn off the computer?  That on a laptop was an issue when you had to go somewhere and could not wait. I had to fix many computers that were turned off during the phase of a shutdown. 

What gets me VERY nervous with this continuing problem is now it's unnecessary re-starts - next could be blue screening your computer.

Now it's an inconvenience - tomorrow ?