Jump to content

Recommended Posts

I just did a 'clean' install and now my Key is not accepted, even though both entries receive a GREEN check.

Help, thx

(in the same breath I'd like to say, that me and all my clients (who've been sold "Malwarebytes" by my Company) are pulling out their hair in frustration!

the constant protection turning on and off with that annoying pop-up in the lower-righthand-corner)

Link to post
Share on other sites

Hello @Machshev

Based on the key you provided it is active and should work. Just want to make sure you are typing the characters correctly. 

Also if it still does not work could you please get us the logs?

Before you activate, go to Application/ Event Log Data and flip the "Collect enhanced event data log for support" to  ON and then try to activate using your key.

Once you see the failure please use the following post below to send us the FRST, Additional .txt and MB-Check-Results.zip.

We can look at the logs and try to figure out why you cannot activate.

Thank you,

 

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.