Now it's "Malware Protections Off"

[tommybio]

Something very wrong is going on over at Malwarebytes.

Last week it was Web protections off now its Malware protections off.

This has become a comedy of errors.

But no one is laughing.

 

 

 

[CraigS]

Tommy, this group is trying very hard to return sanity to the App and Some data from you would be a big help.

You KNOW from forum posts that they will want your Mbam Version (I'm 3.1.2.1733), Update Pkg Ver ( I started at 1.0.1980 / I'm currently 1.0.2001 via auto-updates), and the 2 .TXT files and One .ZIP file from the Link below ....... If you're  .1733 and NOT Update Pkg Ver .2001 try Clking from dash / scan status/ updates ... the Current Link to see if you get Up-to-Date. Otherwise see Quote Link below and follow..... An Older Mbam Ver will likely have them telling you to Upgrade.... don't know why you wouldn't.

Quote

So the helpers/staffers/devs can help to get to the root of the issue please follow the steps within Having problems using Malwarebytes? Please follow these steps and reply to your topic with the separately attached 3 files for analysis.

Zip goes to my Desktop per my FF setup and .TXT files Open as they finish. I Saved to known Folder although If I had just closed them they would have been on the desktop. You'll Drag all 3 Results into a Defined area in the post format  [lower screen see paper clip & "Drag files here to attach" ].

Good luck.

[tommybio]

17 minutes ago, CraigS said:

Tommy, this group is trying very hard to return sanity to the App and Some data from you would be a big help.

You KNOW from forum posts that they will want your Mbam Version (I'm 3.1.2.1733), Update Pkg Ver ( I started at 1.0.1980 / I'm currently 1.0.2001 via auto-updates), and the 2 .TXT files and One .ZIP file from the Link below ....... If you're  .1733 and NOT Update Pkg Ver .2001 try Clking from dash / scan status/ updates ... the Current Link to see if you get Up-to-Date. Otherwise see Quote Link below and follow..... An Older Mbam Ver will likely have them telling you to Upgrade.... don't know why you wouldn't.

Zip goes to my Desktop per my FF setup and .TXT files Open as they finish. I Saved to known Folder although If I had just closed them they would have been on the desktop. You'll Drag all 3 Results into a Defined area in the post format  [lower screen see paper clip & "Drag files here to attach" ].

Good luck.

I'm using ver. 3.1.2.1733

Component package: 1.0.122

Update package: 1.0.2003

on a Win7 machine.

 

[syrob]

reinstall on to off and reboot

[tommybio]

8 minutes ago, syrob said:

reinstall on to off and reboot

reinstall the program?

on to off  ?

please advise.

 

 

[CraigS]

13 minutes ago, syrob said:

reinstall on to off and reboot

Does this mean ... Re-install .1733 Over existing install ... Rt Clk M icon is System Tray -- "Quit Mbam" .... then Reboot?

I made a "D" in mind reading.

Edited May 23, 2017 by CraigS

[1PW]

Hello @tommybio:

Before an install/re-install of anything is attempted, the Malwarebytes' developers/staffers/helpers must have good log data for a quality fault analysis.

1.) Please follow the steps within the locked/pinned topic at Having problems using Malwarebytes? Please follow these steps

2.) In your next reply to this topic, please only attach the three (3) separate files that are developed above: mb-check-results.zip, FRST.txt, and Addition.txt.

Thank you.

Edited May 23, 2017 by 1PW

[tommybio]

1 hour ago, 1PW said:

Hello @tommybio:

Before an install/re-install of anything is attempted, the Malwarebytes' developers/staffers/helpers must have good log data for a quality fault analysis.

1.) Please follow the steps within the locked/pinned topic at Having problems using Malwarebytes? Please follow these steps

2.) In your next reply to this topic, please only attach the three (3) separate files that are developed above: mb-check-results.zip, FRST.txt, and Addition.txt.

Thank you.

Looks like I'm the only one having this problem.

Submission of the above requested files.

Who gets to look at them?

Everyone on this forum?

Please advise.

 

[Firefox]

The Malwarebytes team will look at them... although there may be others that can view them.

There is really no sensitive data in the logs..

If you prefer to have someone on the team look at the logs privately, you would have to send them via Private Message... you could send them to @dcollins for example.

[dcollins]

There's no sensitive data kept in the logs, but as @Firefox mentioned, you can message them to me directly if you wish so we can take a look at what's going on.