Jump to content

Now how to fix that issue (unable to connect service)

Recommended Posts

Issue: dialogue box comes up after opening the application (unable to connect service)

This issue is not even letting to uninstall and install the malwarebyte again. It shows the dialogue box of runtime error at ( 43:134). Now if you send us a update but how will I reach to that update when i am not able to enter into application. Please solve this problem as soon as possible.I  humbly request you.

Link to post
Share on other sites

Hello and Welcome!

Let's try this first.... (It is recommended that you de-activate your Malwarebytes first before un-installing or using the clean removal tool - the tool can only backup the license info for MB3 so if you have MBAM v1 or v2 you have to de-activate it manually)

  1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot. Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES (it will download the latest version) or you can download the latest version manually (currently v3.1.2.1733 ) to re-install from HERE)
  2. If that does not correct the issue, then please read the following and attach to your next reply the 3 requested logs - Diagnostic Logs (the 3 logs are: mb-check-results.zip, FRST.txt, Addition.txt)
  3. NOTE: More info about the latest Malwarebytes 3.1.2 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions

Please let us know how it goes.

Thank You,


Link to post
Share on other sites

Sir, atlast we did till unistallation of malwarebyte 3.0 but sad thing is after that at the time of reinstallation the app was blocked by UAC(user account control). Then I disabled the UAC . But still while installation , new dialogue box comes up which says runtime error (at 49:120) could not call proc.

Sir thank you for looking into my problem.And I request you to review to this reply .so, what is next to do for this application to get solved?




Link to post
Share on other sites

Please try the steps below

  1. Press Windows Key + R to bring up the run dialog
  2. In the dialog window, type certmgr.msc and click Ok
  3. In the window that comes up, on the left side, double click Untrusted Certificates so you can see the folders beneath it
  4. If a Certificate folder exists, click it
  5. Delete any certificates on the right side of the window that have Malwarebytes in the name
  6. Reboot and attempt a reinstall
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.