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BSOD when deleting NetUtils2016


MKDB

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Hi,

 

AdwCleaner is not able to delete the service(driver) NetUtils2016. Using v6.047 trying to unload the service ends in a BSOD.

 

One of my users got the following message:

Stilstandcode: SYSTEM SCAN AT RAISED RQL CAUGHT IMPROPER DRIVER UNLOAD
Fehlerursache: NetUtils2016.sys

AdwCleaner did not create a logfile from the cleaning process, I do only have a scan logfile for you.

I've heard from other helpers that even MBAM has problems to unload/delete this service (driver).

Link to topic

 

 

Quote

# AdwCleaner v6.047 - Bericht erstellt am 20/05/2017 um 13:44:39
# Aktualisiert am 19/05/2017 von Malwarebytes
# Datenbank : 2017-05-19.1 [Lokal]
# Betriebssystem : Windows 10 Home  (X64)
# Benutzername : Pitti - DESKTOP-TP9DC4I
# Gestartet von : C:\Users\Pitti\Desktop\adwcleaner.exe
# Modus: Suchlauf
# Unterstützung : https://www.malwarebytes.com/support

 

***** [ Dienste ] *****

Dienst Gefunden: NetUtils2016


***** [ Ordner ] *****

Keine schädlichen Ordner gefunden.


***** [ Dateien ] *****

Datei Gefunden: C:\WINDOWS\SysNative\NetUtils2016.dll
Datei Gefunden: C:\WINDOWS\SysNative\drivers\NetUtils2016.sys


***** [ DLL ] *****

Keine infizierten DLLs gefunden.


***** [ WMI ] *****

Schlüssel Gefunden : \root\subscription\\ActiveScriptEventConsumer [ASEC]


***** [ Verknüpfungen ] *****

Verknüpfung infiziert: C:\Users\Public\Desktop\Google Chrome.lnk ( hxxp://www.yeadesktop.com/ )
Verknüpfung infiziert: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Google Chrome.lnk ( hxxp://www.yeadesktop.com/ )


***** [ Aufgabenplanung ] *****

Keine schädlichen Aufgaben gefunden.


***** [ Registrierungsdatenbank ] *****

Keine schädlichen Elemente in der Registrierungsdatenbank gefunden.


***** [ Internetbrowser ] *****

Keine schädlichen Elemente in Firefox basierten Browsern gefunden.
Keine schädlichen Elemente in Chrome basierten Browsern gefunden.

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [37559 Bytes] - [18/05/2017 17:57:18]
C:\AdwCleaner\AdwCleaner[C2].txt - [1370 Bytes] - [18/05/2017 18:02:40]
C:\AdwCleaner\AdwCleaner[C3].txt - [3786 Bytes] - [19/05/2017 20:48:47]
C:\AdwCleaner\AdwCleaner[C4].txt - [1814 Bytes] - [19/05/2017 20:57:58]
C:\AdwCleaner\AdwCleaner[S0].txt - [34348 Bytes] - [18/05/2017 17:54:44]
C:\AdwCleaner\AdwCleaner[S1].txt - [1586 Bytes] - [18/05/2017 18:02:11]
C:\AdwCleaner\AdwCleaner[S2].txt - [3983 Bytes] - [19/05/2017 20:40:56]
C:\AdwCleaner\AdwCleaner[S3].txt - [4047 Bytes] - [19/05/2017 20:48:09]
C:\AdwCleaner\AdwCleaner[S4].txt - [1944 Bytes] - [19/05/2017 20:57:44]
C:\AdwCleaner\AdwCleaner[S5].txt - [2106 Bytes] - [19/05/2017 21:00:39]
C:\AdwCleaner\AdwCleaner[S6].txt - [2360 Bytes] - [20/05/2017 13:10:37]
C:\AdwCleaner\AdwCleaner[S7].txt - [2433 Bytes] - [20/05/2017 13:15:06]
C:\AdwCleaner\AdwCleaner[S8].txt - [2506 Bytes] - [20/05/2017 13:38:11]
C:\AdwCleaner\AdwCleaner[S9].txt - [2427 Bytes] - [20/05/2017 13:44:39]

########## EOF - C:\AdwCleaner\AdwCleaner[S9].txt - [2500 Bytes] ##########

Edited by MKDB
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2 hours ago, fr33tux said:

Can you do the cleaning process with this service unchecked?

I have run MBAM, which was able to delete the service. ;)

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