Web Protection won't turn on

[JayBee1404]

New user here - MalwareBytes Premium. I keep getting a message that I'm 'Not Fully Protected' and 'Turn on all real-time protection layers to block threats'. When I go to the Dashboard and turn on Web Protection, it says 'Starting', but it never gets beyond that point. If I reboot my PC, Web Protection appears 'Off' in the Dashboard, and I get the 'Not Fully Protected' yadda yadda again. Help please?

Malwarebytes Version 3.1.2.1733

Component Package Version 1.0.122

Update Package Version 1.0.1983

[CraigS]

6 hours ago, JayBee1404 said:

New user here - MalwareBytes Premium. I keep getting a message that I'm 'Not Fully Protected' and 'Turn on all real-time protection layers to block threats'. When I go to the Dashboard and turn on Web Protection, it says 'Starting', but it never gets beyond that point. If I reboot my PC, Web Protection appears 'Off' in the Dashboard, and I get the 'Not Fully Protected' yadda yadda again. Help please?

Malwarebytes Version 3.1.2.1733

Component Package Version 1.0.122

Update Package Version 1.0.1983

I'm .1733 on Update Pkg Ver [ .1987 ]

On Dashboard screen / Scan Status / Updates: Clk the Current Link & see if you get an update above [ .1983 ].

If Not, most Post-ers are asked to provide the (2) .txt Files and One .ZIP File from this link Below and attach in your next post in this Thread.

Quote

So the helpers/staffers/devs can help to get to the root of the issue please follow the steps within Having problems using Malwarebytes? Please follow these steps and reply to your topic with the separately attached 3 files for analysis.

Zip goes to my Desktop per my FF setup and .TXT files Open as they finish. I Saved to known Folder although If I had just closed them they would have been on the desktop. You'll Drag all 3 Results into a Defined area in the post format  [lower screen see paper clip & "Drag files here to attach" ].

Good luck. Everyone's trying very hard to help us so roll with the flow.

[JayBee1404]

Thanks Craig, I'll give this a try later today.

[JayBee1404]

Ran the update, and got .1988 - restarted my PC and the web protection was up and r.unning! Great result, thanks for the help! 

[CraigS]

21 hours ago, JayBee1404 said:

Ran the update, and got .1988 - restarted my PC and the web protection was up and r.unning! Great result, thanks for the help! 

Great Jay. Reading this Forum and our own experiences make us all experts after awhile.

Anyone reading this should Check Your Version when looking for issue Solutions.