Web Protection unable to start (My Fix)

[frogz1]

I have been having issues with Malwarebytes Web Protection turning off and then unable to start. Tried the various solutions mentioned in other posts with no success.

I am running the latest win 10 creator edition and was experiencing the problem.  My fix that appears to be working permanently, is to turn off "Smart Screen for Microsoft Edge". This can be found in "Apps and Browser Control". As I was using Malwarebytes this setting had always been set to off. The Win 10 update to creator edition looks to have turned the Edge setting on regardless of the previous setting.

I am running Malwarebytes Version 3.0.6.1469.

Your mileage may vary but this has worked for me.

Dave

Edited May 20, 2017 by frogz1
Extra Information

[1PW]

Hello @frogz1 and

As a viable alternative...

MB3 v3.0.6.1469 had/has been replaced by more than one update, of which the current release is v3.1.2.1733 and those updates contained very many fixes compared to your system's current version.  Although the current MB3 update is being throttled out, an individual user is more than welcome to immediately install the update before your system's update is chosen on a random basis, or before the updating throttle is opened to full.  This would certainly be the case if you are one of the few users experiencing an MB3 issue.  Since at least one MB3 update was missed, please consider employing the MB-Clean support tool only for this one-time update process.  As a safety precaution, please store the system's MB3 license key separately until the system in question and MB3 are running well with v3.1.2.1733.  Thank you.

[frogz1]

Thank you. I have done as you suggested and will see how it goes. I hadn't realised that I was out of date.

[exile360]

Please let us know if 3.1 corrects the issue for you or not.  Just in case, I went ahead and reported your discovery to the team so that they can also test and try to determine determine if Smartscreen in Edge might be causing problems with Web protection under certain conditions.

[frogz1]

At present there are no problems showing up. Still early days but fingers crossed  that updating to 3.1.2.1733 has fixed the issue for me. If there is any change or the system relapses back to turning off Malwarebytes web protection I will let you know.

Presently Edge/Windows Defender Smartscreen is enabled as well as Malwarebytes web protection.

As a side note: A big thank you to the Malwarebytes team for a fantastic piece of software. It was definitely the correct decision when I purchased the product quite some while ago.

Dave

[exile360]

Excellent, I'm glad to hear it.  And thank you for the kind words, they are appreciated, and of course thanks for using Malwarebytes to help keep you safe online  

If you have any more trouble please don't hesitate to let us know.

Thanks