Web protection will not turn on

[meimeiriver]

Same issue as everyone else: malware and web protection disabled, and won't do a scan!

Please fix your stuff.

 

 

[meimeiriver]

7 minutes ago, dbartenstein said:

3.1.2.1733 on Win10 64 Pro.  Web protection was off.  Wouldn't turn back on.  I uninstalled and reinstalled.  Now web protection stays on, but it tells me updates are out of date and won't allow the update function to work...... Epic fail Malwarebytes

 

Yeah. My license renewal happens to come in 3 days. They better gave me a good incentive to renew. No, seriously; they need to test their stuff. Especially with the latest ransomware, this is a *very* bad time to let their program go awol.

[celee]

Hi @meimeiriver, sorry to hear that you are also having this problem.

This web protection issue has been resolved. Head here for more information: 

Consumers on Malwarebytes Premium or our Business version were protected from the WanaCrypt0r ransomware from the beginning. You can read more here: https://blog.malwarebytes.com/cybercrime/2017/05/wanacrypt0r-ransomware-hits-it-big-just-before-the-weekend/

Please let us know if you hare still having problems after updating and restarting.

Thank you,
Cecile

Edited May 19, 2017 by celee

[pmcjr]

celee....thank you and the MBAM staff for the quick response today.  It was a real mess for a while.  3.1 is back up and working!

[nikhils]

@pmcjr, glad to know things are working well.

@meimeiriver, The team at Malwarebytes works very hard to ensure our products has best protection available.

Today's incident was unexpected and was resolved very quickly and we apologize for the inconvenience caused.

Thank you