bikoe Posted May 19, 2017 ID:1128014 Share Posted May 19, 2017 (edited) I am experiencing the same issue on 2 computers, and I have been following this thread since it got started. I noticed the original poster stopped responding so let me say that I have tried to install 3.0.6 version and similar error occurs. Same error, slight difference. Runtime Error (at 14:76): Could not call proc. Edited May 19, 2017 by bikoe spelling error Link to post Share on other sites More sharing options...
nikhils Posted May 19, 2017 ID:1128117 Share Posted May 19, 2017 Hello @bikoe I split your post from the last thread so we can trouble shoot your issue better. Please download Farbar Recovery Scan Tool from here FRST 32-bit version: https://downloads.malwarebytes.com/file/FRST FRST 64-bit version: https://downloads.malwarebytes.com/file/FRST64 Note: You need to run the version compatible with your system •Double-click to run it. When the tool opens click Yes to the disclaimer. Note: If you are prompted by Windows SmartScreen, click More info followed by Run anyway. •Click the Scan button. •When the scan has finished, it will save 2 logs in the same directory the tool was run from. Please attach the following logs in your reply. Addition.txt FRST.txt Link to post Share on other sites More sharing options...
bikoe Posted May 19, 2017 Author ID:1128234 Share Posted May 19, 2017 Only FRST.txt saved. I waited for Additional.txt but it was never saved/generated. FRST.txt Link to post Share on other sites More sharing options...
nikhils Posted May 19, 2017 ID:1128235 Share Posted May 19, 2017 Looks like your FRST log is incomplete. Can you please run the tool again and enable all the optional scans and run the scan again. Please send us the new FRST log file . Link to post Share on other sites More sharing options...
bikoe Posted May 19, 2017 Author ID:1128249 Share Posted May 19, 2017 Here is the new one with all options enabled. FRST.txt Link to post Share on other sites More sharing options...
nikhils Posted May 19, 2017 ID:1128260 Share Posted May 19, 2017 That is strange. I am still seeing an incomplete FRST log. Link to post Share on other sites More sharing options...
nikhils Posted May 19, 2017 ID:1128262 Share Posted May 19, 2017 Can you please try and download MBAM chameleon: https://www.malwarebytes.com/chameleon/ Run the tool and open the HTML page and try to install MBAM 2.x . Also please save your scan results as a txt file and post it to this post. Thank you, Link to post Share on other sites More sharing options...
bikoe Posted May 30, 2017 Author ID:1131417 Share Posted May 30, 2017 On 5/19/2017 at 3:47 PM, nikhils said: Can you please try and download MBAM chameleon: https://www.malwarebytes.com/chameleon/ Run the tool and open the HTML page and try to install MBAM 2.x . Also please save your scan results as a txt file and post it to this post. Thank you, I apologize for the delayed response. I tried MBAM chameleon. Nothing detected. Scan results attached. MBAM_ScanResults_5-30-2017_0858.txt Link to post Share on other sites More sharing options...
bikoe Posted May 30, 2017 Author ID:1131469 Share Posted May 30, 2017 I just got off the phone with a friend who is having the exact same issue installing MBAM 3.x Could this possibly be a issue with the installer itself? Link to post Share on other sites More sharing options...
nikhils Posted May 30, 2017 ID:1131470 Share Posted May 30, 2017 Hello @bikoe Can you please check the instructions below to see if it resolves your issue: Press Windows Key + R to bring up the run dialog In the dialog window, type certmgr.msc and click Ok In the window that comes up, on the left side, double click Untrusted Certificates so you can see the folders beneath it If a Certificate folder exists, click it Delete any certificates in this folder that have the name Malwarebytes in it Reboot After reboot install Malwarebytes product. Link to post Share on other sites More sharing options...
Brsvtzk Posted June 16, 2017 ID:1136193 Share Posted June 16, 2017 (edited) Quote Press Windows Key + R to bring up the run dialog In the dialog window, type certmgr.msc and click Ok In the window that comes up, on the left side, double click Untrusted Certificates so you can see the folders beneath it If a Certificate folder exists, click it Delete any certificates in this folder that have the name Malwarebytes in it Reboot After reboot install Malwarebytes product. I don't know about our friend @bikoe issue, but this solved my problem, and I don't even needed to reboot. Thank you, man Edited June 16, 2017 by Brsvtzk Link to post Share on other sites More sharing options...
bikoe Posted June 28, 2017 Author ID:1138997 Share Posted June 28, 2017 There was nothing in mine. Link to post Share on other sites More sharing options...
dcollins Posted June 29, 2017 ID:1139304 Share Posted June 29, 2017 @bikoe please check the root Untrusted Certificates folder, not the Certificate Trust List folder Link to post Share on other sites More sharing options...
bikoe Posted June 30, 2017 Author ID:1139708 Share Posted June 30, 2017 no certs there Link to post Share on other sites More sharing options...
dcollins Posted June 30, 2017 ID:1139709 Share Posted June 30, 2017 Can you check in your %temp% folder for files that start with "Setup Log" and upload them in your reply? This should give us an idea of what's going on Link to post Share on other sites More sharing options...
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