Jump to content

Malicious Web Protection Won't Enable


Recommended Posts

Just now, Steev said:

Malicious Web Protection Won't Enable and when I tried to run a scan it completed in less than a second. I ran MBAR with nothing bad found. Logs n such are attachec.

mb-check-results.zip

FRST.txt

Addition.txt

logs.zip

 

We are aware of the issue & working to resolve it as soon as possible.Please see:

 

Link to post
Share on other sites

Today's date May 18, 2017.

Same here, 2 Windows 7 PCs running premium Malwarebytes and overnight both machines have Real-Time Protection turned off. Looks like their support staff doesn't man the office until 6am PDT which is still 5 minutes from now. I did submit a support ticket on this issue. we shall see. Wonder if Malwarebytes updated something overnight?

Link to post
Share on other sites

To get things working normally again simply open Malwarebytes and click on "Current" next to where it says Updates in the Dashboard and it should download and install working databases.  If it is able to successfully update but protection still is not working, then please try right-clicking the Malwarebytes tray icon next to your system clock and select Quit Malwarebytes and then open Malwarebytes once again from your START>Programs menu or from the shortcut located on your Desktop.

If the issue persists, then please try restarting your PC.

If you have any further issues, please create a new topic and one of our team members will assist you.

Thank you again for all your patience, we really appreciate it and thank you for using Malwarebytes.

Link to post
Share on other sites

  • 2 weeks later...
14 minutes ago, Steev said:

And this is now happening again!

Since there is another new version lets run thru the MB clean process one more time.

** Download MB-Clean Here **

How to use it?

  1. Download the latest version of MB-Clean by clicking the link above
  2. Close all open applications
  3. Double-click and run mb-clean.exe 
  4. A prompt with an option to clean up the system will appear:
    • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
    • No - will exit the utility
  5. Once the cleanup process is completed, a prompt will appear:
    • Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x
    • No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
      • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
  6. Upon reboot, a prompt will appear:
    • Yes - will download, install and activate the latest version of Malwarebytes 3.x
    • No - will exit the utility and the cleanup process is complete
      • Choose this option if you do not want to download, install and activate the latest version of Malwarebytes 3.x
    • A log file ("mb-clean-results.txt") will be on your desktop 
Link to post
Share on other sites

No I am certainly not going to waste my work day by uninstalling, reinstalling, rebooting and all that nonsense! My Linux and BSD machines *never* require me to reboot when software is installed, uninstalled or updated.

And I'm not convinced that I should have to go through all this pain for a problem already admittedly caused by the product supplier. Or why any user should have to. Whatever the problem is, it is being created at the code level, not here locally. In any event I am already up to date with MB ver. 3.0.6.1469, CP ver.1.0.103, and UP ver.1.0.2071 - and it would be nice if we could copy and past that from the About screen instead of having to retype.

Sorry for the harshness, but I have, since the first version of Windows, totally lost patience with Microsoft-based software and the consequent finger pointing at the user and pushing workarounds instead of solutions. Not your fault.

Link to post
Share on other sites

9 minutes ago, Steev said:

Where in the software do I perform an update? Most software has an update tab or something on the help or about screens.

The software updates are metered out and installed automatically with a prompt to install if it is a full version update. Could take weeks till you get it. I wanted you to get a fresh clean install to catch up and hopefully fix your issues. 

But to answer your question.

 

Settings.png

Edited by Porthos
Link to post
Share on other sites

22 minutes ago, Steev said:

A bit strange no manual update.

The screenshot I posted shows the manual update.

This option works if it has been metered out to you.

Manual updating (before it is metered out requires you to download the new installer and install.  In regular cases, you just run the installer over the existing installation but I wanted you to start clean with the 3.1 product just in case.

 

Additional info below.

Our update process in 3.0 is way better than what we had with 2.x, even with our metering in place. Database updates come out multiple times a day and users get those as soon as they do a check, we only meter our Component Updates (larger background updates) and our Application Updates (the ones where you have to click on the installer to install). Staying on 3.0.6 is perfectly fine for most people and they are protected (even from WannaCry), and when they get the 3.1.2 upgrade, it allows them to upgrade when they are ready. For users who want the latest updates immediately, we make them available for a download.

A lot of software stages it's rollouts like this to help handle support requests or try to catch issues that may arise. Your phone does this, Windows does this, and lots of other security vendors do this. If we found a giant flaw in 3.0.6 that left people vulnerable, we would do our best to get more users onto the latest version as soon as possible. But in most cases, letting the upgrades come naturally works best.

Edited by Porthos
Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.