Web Protection won't turn on

[langshipley]

Hi, I have Malwarebytes Premium and my Web Protection won't turn on. It keeps saying "starting" and it just sits there. If I close the Malwarebytes window, it goes back to off.

I found a forum post on the same topic and it said to run the mb-clean tool and reinstall with the latest version of Malwarebytes. I did that and first it looked like it fixed the problem, but after a while, the turn on Web Protection notification came back up and it was off again. 

[Malkie]

Same here

[Wiggitywow]

Same.  Glad to know its not just me.  I tried running a scan and it finishes in 8 seconds without really scanning anything so that's a bit of an alarming thing.

 

Edited May 19, 2017 by Wiggitywow
more to add

[DSperber]

Same here.

[tradertom]

same here too

 

[mawibo]

Same here too.

[Wiggitywow]

hoping this is just a glitch

[bobanderson]

I have the same problem.

Is Mawarebytes doing anything about it?

I have installed the latest update but still real time protection won't turn on

[langshipley]

It's Friday night. We might not get a response till Monday. :-(

In the meantime, we have no Web Protection. 

[tradertom]

i too just reinstalled the latest update and the same problem persists

[redlandcannibal]

I have the exact same problem. First Malwarebytes wouldn't turn on web protection, so I uninstalled and reinstalled clean version. Now not only will web protection still not turn on, but when I scan it is literally done in 2 seconds, when before it would take at least a couple of minutes. I'm quite concerned about what's going on here...

[Saqiw]

I got this 2 week ago and already in problem? 

[valehal]

same here i had v3.0.5 it turned off about half a hour ago or so and then i tried to update to 3.1.2 and it still didn't work. now i can't even run a scan, it tries to but stops after like 5 seconds saying scan cancelled 

[Krusty]

You can add me to this list.  I'm getting pretty sick of this program I have to say. 

[SpookyC]

From the two "hot" posts it seems like this is a recent, and critical, issue. Web protection won't turn on and scans won't start. I'd like to say that i'm a little at ease in saying that this isn't just me, but with that new ransomware crap going around I can't say that I am.

[Wiggitywow]

to be fair, saqiw, I've had this for a while.  I wanna say 3 years or so and this is the first real problem I've run into.  So, it could just be bad timing in your case.  It's been good for me up until now.

[littlemoney]

I also have the same problem, no web protection. Scan also only takes 15 seconds. There is something wrong. Hope there is a fix soon.

Edited May 19, 2017 by littlemoney

[tradertom]

Just now, Wiggitywow said:

to be fair, saqiw, I've had this for a while.  I wanna say 3 years or so and this is the first real problem I've run into.  So, it could just be bad timing in your case.  It's been good for me up until now.

same for me, the software has been pretty awesome

[Wiggitywow]

anyway, it's in any case, still alarming

 

[GokaiSanyu]

I've been having this problem too. No web protection, and scans cancel themselves after checking for updates. Assuming the worst here... I've included my MB-Check data to see if it helps.

mb-check-results.zip

Edited May 19, 2017 by GokaiSanyu

[Pekka]

Same here.

[Exfso]

Yes me too, just updated to the latest, still the same problem.

[Phobos_Anomaly]

Same here. It shut itself off just now and it won't start again no matter if I try turning it on.
Of course this isn't the first time...

[Krusty]

I can't scan either.

Great work team!

[langshipley]

2 minutes ago, tradertom said:

same for me, the software has been pretty awesome

 

4 minutes ago, Wiggitywow said:

to be fair, saqiw, I've had this for a while.  I wanna say 3 years or so and this is the first real problem I've run into.  So, it could just be bad timing in your case.  It's been good for me up until now.

I've had Malwarebytes for a year and it's been working fine. I think this is a recent problem from what I'm seeing in the forums.