Real Time Protection

[mrmickguitar]

After a couple of months without problems Malwarebytes Premium suddenly announce that Real Time Protection is off and when I ask it to turn on it remains  'Starting'.  Is there a cure for this old problem?

Mick

[TheDarkman]

Have just experienced the same problem. Looking forward to the response.

[Malkie]

Same Here

[Wiggitywow]

Same.  it stays on "starting..." but never finishes.  Also, idk if any of you are having this additional problem.  When I try to scan to see if there's an issue (which I thought when the web protection wouldn't start.) it finishes in 8 seconds.... without really scanning anything.  A bit alarming if you ask me.

[langshipley]

Yes, I am having the same problem.

[dennisxxll]

Web protection and Malware protection have turned of and will not turn back on despite trying to

 

 

[chefo]

Same Here 

[HokieDon]

No real time, or exploit protection.

Also, scans will not complete. Report cancelled after 4-5 seconds.

[Philip M Russell]

There seems to b lot of us with this problem

 

[mrmike570]

Mine just started doing the same thing..

[Cherrytree]

I am having the same issue. 

[Lextaliones]

Same issue.  Started today.  Real time protection is turned off and will not turn on.  Either gets stuck in "Starting", or just clicks into "off" right away.

[KidwithSmurf]

It seems like the problem is being caused by a new update package which was recently released.

They went from 1.0.1931 to 1.0.1937 which seems to have broken both Web Protection and Malware Protection. This has made Web Protection and Malware Protection to be forced off and if you are able to turn them on, they do not work.

If you try any type of scan it'll finish within 1-15 seconds and if you try to connect to http://iptest.malwarebytes.org/ it will say IP protection is disabled.

We just have to wait for a new Update Package or the new one to be reverted back to the working one.
 

Edited May 19, 2017 by KidwithSmurf

[k37chup]

Having the same problem with MB version 3.1.2.1733 on Windows 10 Pro 64-bit (10.0, Build 15063) (15063.rs2_release.170317-1834)

[_Rej_]

No problems for the last few months (3.0.6) then suddenly I'm having the same issue as everyone else, which started perhaps 30 minutes ago.   When I reboot, both web & real-time protection are off, turning ON web protection works, but real-time won't turn on even though it was on when I first reinstalled it.   It turned itself off after perhaps 30 seconds.

 

Additionally, scanning doesn't work anymore.   It checks for updates then shows the *result* screen as if it had scanned, but it didn't.  Tried them all (threat, full, memory) and none will work/scan.

 

This is with

Windows 10 Pro Creators Edition Version 1703 (OS Build 15063.296)

 

MBAM info

version 3.1.2.1733

component package: 1.0.122

update package: 1.0.1973

 

I cannot confirm if it happened on 3.0.6 before I uninstalled & reinstalled the latest version (forgot to check before uninstalling).

 

Rej

 

P.S. Sent an Email/ticket

Edited May 19, 2017 by _Rej_
Missing info

[SneakyDevil]

Same problem, MBAM just updated and this issue started.

[JScott17250]

Same problem Just downloaded roughly 30 mins ago Malwarebytes Premium Trial 3.12 running on Windows 10 Home and scan finished in seconds and Web Protection is fixed in OFF position and will not move to ON position for more than about 1 second.

[Porthos]

We are aware of the issue & working to resolve it as soon as possible.Please see:

 

[Runninghorse]

Having the same issue updated to Malwarebytes 3.1.2.1733 on 15/05/17 Real-Time Protection ok at that date.This issue appeared on booting up this morning.

[dcollins]

This should now be resolved with database update 1.0.1976. After making sure you have the update, please restart your computer and then turn on Web Protection

[_Rej_]

Fixed indeed.   Thanks for the quick fix... much appreciated.

[Runninghorse]

Thanks dcollins this has worked.

[chefo]

ok thanks malwarebytes