Web protection - disabled and can never turn on

[jsljustin]

Hi,

I noticed malwarebytes just updated, I am now running version 3.1.2.1733.

The real time protection - web protection is turned off and any and all attempts to turn it on fail, and it keeps defaulting back to "off", and I get constant pop-ups telling me "Real-Time Protection layers turned off".

I know that! I am trying to find a way to enable the web protection, but so far have found no way to enable web-protection. I have done a full (cold) reboot, I have uninstalled, cleared all registry, cache data, then reinstalled, but the problem persists.

My only solution is to uninstall malwarebytes 3 premium and look for a solution that actually provides me with protection.

Is this a known issue? Any ideas on how to fix?

Thanks.

[StBiggles]

I have the same problem

[DSperber]

Same problem here.

[EliteGeeks]

has to be MWB, since I have auto Updates from windows turned off and it just happened to me too

[jsljustin]

Hi,

thanks for the replies. It seems like a lot of other users are having this same problem, so you might want to follow this other thread as well. Cheers.

 

Edited May 19, 2017 by jsljustin

[Malkie]

Same problem here

[bgm]

Same here. I'm on 3.06 and it's showing current on updates. This is on Windows 7. My Windows 10 install was ok until I clicked on check for updates. Now Web Protection is off on it too. 

Edited May 19, 2017 by bgm

[BillRoss]

Same problem for me

[joannacraig]

Same problem for me too. Running Windows 10 (auto updates off) and when I run a MWB scan, it takes nano-seconds and says 'cancelled' in the report. Have restarted, reinstalled and no solution.

[fafot]

Actually it is worse than this:

Not only that the realtime web protection is off but the if you are trying to do any scan it finishes in 7 seconds and said: No treats detected and in the report it says Result: Canceled! and 0 files scanned!

 

Ver 3.1.2.1733

Edited May 19, 2017 by fafot
Added version number

[mfregeau]

8 minutes ago, fafot said:

Actually it is worse than this:

Not only that the realtime web protection is off but the if you are trying to do any scan it finishes in 7 seconds and said: No treats detected and in the report it says Result: Canceled! and 0 files scanned!

 

Ver 3.1.2.1733

Yep. Same two problems here. Web protection stuck on starting and then after reading about the scan, same result, 6 seconds and scanned 0 files.

MWB.txt

[Porthos]

We are aware of the issue & working to resolve it as soon as possible.Please see:

 

[jsljustin]

22 minutes ago, Porthos said:

We are aware of the issue & working to resolve it as soon as possible.Please see:

 

Thanks for the update, Porthos, cheers.

[jsljustin]

I can confirm the problem has been fixed. You just need to update MBAM, then perhaps (in my case) shut down and then restart MBAM 3 as described here:

Thanks for the speedy fix!