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Cannot Clean My Infected Computer

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Hi. My computer has been infected with an unknown virus and i cannot seem to get rid of it. I've tried EEK(emergency) and Adware Removal Tool by TSA, but after a scan and clean reboot, my computer is still infected with a scan showing up with the same findings. The nature of the virus includes: automatic change of proxy settings and automatic opening of ads in browsers. I have manually identified a process of unknown origins that resides within my "System32" folder, and i cannot delete the file because it says do not have permission. When i try to give myself permissions in with admin access in file properties, I'm met with an "access is denied" error. I cannot get Malwarebytes or EEK(normal) to work. An "unable to connect the Service" error appears in both applications(EEK words slightly different). This seems to be caused by the virus as both cannot seem to start/update. I'm at a loss at what to do now. I'd preferably refrain from reinstalling my OS but i can as a last solution. Thank you for reading, and I'd appreciate any help.

Edited by Kenny167
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  • 2 months later...
  • Root Admin

We're sorry. It looks like your topic was somehow overlooked. Due to the length of time we'll go ahead and close this topic now but if you still actually need help please send a private message to one of the Moderators and we'll assist you.Thank you and sorry we missed your topic.

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