Cabizzi Posted May 17, 2017 ID:1125815 Share Posted May 17, 2017 RTP has failed again. It worked for about a month on my new computer, not it has stopped. Any suggestions out there? Thanks for any help Link to post Share on other sites More sharing options...
dcollins Posted May 17, 2017 ID:1125818 Share Posted May 17, 2017 Can you please post the logs requested on the following thread? Link to post Share on other sites More sharing options...
Cabizzi Posted May 17, 2017 Author ID:1125854 Share Posted May 17, 2017 Okay, here is what is going on. From the forum a while back, it was suggested that I turn off fast startup in power options. I did and RTP worked until today. I went back and turned off fast startup again and RTP worked, but now I am being told that exploit protection is off. I have included the MB-Check zip file. I am really confused now. Please help. mb-check-results.zip Link to post Share on other sites More sharing options...
dcollins Posted May 17, 2017 ID:1125859 Share Posted May 17, 2017 The first thing I would recommend doing is upgrading to the latest version using the link in the following thread: Then after rebooting, let's see if there's any other issues Link to post Share on other sites More sharing options...
Cabizzi Posted May 17, 2017 Author ID:1125879 Share Posted May 17, 2017 Looks as though everything is okay. Would like to thank you again for taking me through this process. I learn something new every time I check the forum. Link to post Share on other sites More sharing options...
Cabizzi Posted November 25, 2017 Author ID:1186450 Share Posted November 25, 2017 My Real Time Protection has gone off again. It works for a month and then goes off. I am getting frustrated with the issue. I have sent all testing done to the tech's and followed all directions and still , RTP goes off. I really think that this is an issue that Malwarebytes should be addressing. Has anybody come up with a more consistent solution? Link to post Share on other sites More sharing options...
Porthos Posted November 25, 2017 ID:1186466 Share Posted November 25, 2017 1 hour ago, Cabizzi said: I have sent all testing done to the tech's and followed all directions and still , RTP goes off. Let us get a clean install of the current version. 3.3.1 We have another tool called MB-Clean which will automate the whole process for you. Tool can be found at https://downloads.malwarebytes.com/file/mb_clean 1. After downloading the tool run the tool. 2. The tool will automatically clean up the older possibly damaged installation and will ask you for a restart. 3. Restart your system and then the MB-Clean tool will prompt you to re-install the latest product . 4. Click on "Yes" to reinstall MB 3.×. 5. Now you will have the latest product installed. If it does not offer the new install after the reboot you can download and install from here. https://downloads.malwarebytes.org/file/mb3 Please let me know if you are still seeing issues after the latest product install. Link to post Share on other sites More sharing options...
Cabizzi Posted November 26, 2017 Author ID:1186627 Share Posted November 26, 2017 Porthos(my favorite musketeer), I did as you directed, but it seems to me that I have completed that task before and RTP turned off anyway. I will keep you posted. Thank you. Link to post Share on other sites More sharing options...
dcollins Posted November 26, 2017 ID:1186647 Share Posted November 26, 2017 There is a known issue with web protection that can cause it to turn off and not turn back on until Malwarebytes is completely restarted. The fix for this should be in our next release Link to post Share on other sites More sharing options...
Cabizzi Posted November 26, 2017 Author ID:1186686 Share Posted November 26, 2017 Looking forward to the repair. Thanks again. Link to post Share on other sites More sharing options...
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