Runtime error 47:120

[NikosVr]

After downloading malwarebytes and running the setup, during installation, right after I choose my preferred language , the message ''Runtime Error (at 47:120)"  appears. I have tried to fix it, I even checked the forum but I found no help. I have tried completely uninstalling malwarebytes with your removal program, rebooting and reinstalling it right after but I still get the message "Runtime Error (at 47:120)". A way to solve this would be appreciated.

Thanks for your time

[dcollins]

Can you please follow the instructions below so we can get more information?

1. Download Procmon from https://live.sysinternals.com/procmon.exe
2. Launch Procmon and accept the EULA
   • If you have run this tool before, you may get prompted to change filters. Just click reset and then ok
3. Run the MB3 installer until it fails
4. Once the installer fails, go to Procmon and click the magnifying glass to stop capturing
5. Save the log by clicking the save icon
6. Find the saved log, right click it, and choose Send to -> Compressed (Zipped) folder
7. Upload the zip file as part of your reply

This should give us some more indication of what's wrong

[NikosVr]

Here it is.

Logfile.zip

[dcollins]

Can you try disabling Avast while installing Malwarebytes and see if that helps at all?

[NikosVr]

It didn't work.

[dcollins]

Can you try installing in Safe Mode? If that still doesn't work, please grab a new ProcMon log from normal mode

[nikhils]

Hello @NikosVr

We are trying to get to the bottom of this issue. Can you try one more thing for us.

Please install Malwarebytes 3.0.6. We want to see if you get the same error while installing the 3.0.6 build.

Here is the link : https://malwarebytes.box.com/s/jk1dyalcyu5lro5gvbutcfs02joi6pfc

Thank you,

[NikosVr]

I can't log in to download the new build, there is an error while signing in but it doesn't give more details as in if my password/email is wrong. So for now I'll try completely uninstalling it and reinstalling it in safe mode

[nikhils]

Sorry had the wrong permissions: Try this now: https://malwarebytes.box.com/s/jk1dyalcyu5lro5gvbutcfs02joi6pfc

 

[NikosVr]

Tried installing in safe mode, didn't work

Installed again in normal mode, didn't work but i got new logs

Installed the 3.0.6 build, got ''Runtime error at 14:76. Could not call proc.''

Logfile2.zip

[nikhils]

Can you try to run Chameleon and see if that will install MBAM 2.x on your system? This is a protected install and should work without issues.

https://www.malwarebytes.com/chameleon/

After you install MBAM 2.x it should automatically scan. Can you please save the scan results as a text file and attach the same.

Thank you,

[nikhils]

Hello @NikosVr

Please download Malwarebytes Anti-Rootkit (MBAR) from here http://www.malwarebytes.org/products/mbar/ and save it to your desktop. 

NOTE:  You MUST Exit Malwarebytes Anti-Malware before running MBAR.  
Right click the Malwarebytes icon in the system tray and select 'Exit'

1. Double click on the MBAR file and allow it to run.

2. Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar.

3. Mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.

4. After reading the Introduction, click 'Next' if you agree.

5. In the Update Database screen, click on the 'Update' button.

6. Once you see 'Success: Database was successfully updated' click on 'Next', then click the Scan button.

With some infections, you may see two messages boxes:

 1.'Could not load protection driver'. Click 'OK'.
 2.'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.
 
7. If malware is found, do NOT press the Cleanup button when the scan completes. Click EXIT. 

We would like to see the log first so we can see what it may be targeting.   
You'll find the log in that mbar folder as MBAR-log-<date and time>***.txt . Please attach that to your next reply.

[NikosVr]

Here are the scan results from the MBAM 2x scan and the MBAR scan (I did cleanup the threats with MBAM but not the threats that MBAR found)

Scan results.txt

mbar-log-2017-05-26 (12-43-06).txt

[dcollins]

Can you please check the instructions below to see if it resolves your issue:

1. Press Windows Key + R to bring up the run dialog
2. In the dialog window, type certmgr.msc and click Ok
3. In the window that comes up, on the left side, double click Untrusted Certificates so you can see the folders beneath it
4. If a Certificate folder exists, click it
5. Delete any certificates in this folder that have the name Malwarebytes in it
6. Reboot

If you still can't install after the reboot, please perform steps 1-4 again and see if the certificates have replaced themselves

[NikosVr]

I deleted two untrusted malwarebytes certificate and after rebooting, downloaded malwarebytes itself. Worked like a charm.

Thanks, I really appreciate your help and your time you spent with my problem

[NikosVr]

I'd like to express a fairly annoying problem I'm having with malwarebytes regarding blocking sites which ARE harmful but MAWB not removing them even with scanning/quarantine
Do I have to make a new topic in the forum?And if yes, could you tell me where?

[dcollins]

If I understand your issue correctly, there are websites you think should be blocked, but aren't being blocked? If so, can you PM me the websites you think should be blocked and why

[dcollins]

Do you have screenshots of the hijackers you're seeing that aren't being picked up by MB3?

[dcollins]

Thanks for the clarification that your searches are getting hijkacked, but scans are turning up nothing. I'd recommend making a post in the Malware Removal section of the forums so that Malware Removal Experts can help take a look at your system and clean it up where necessary.

https://forums.malwarebytes.com/forum/7-malware-removal-for-windows/