MWB 3.1.2.1733 disables all inputs to PC

[MarcoFM]

Hi,

For years without a single problem with MWB Premium, till now. This new update has cost me several hours of work (and at the worst possible time - Ransom Ware lurking).

 Upon updating all worked ok.  After re-boot OS loads correctly but mouse, keyboard or touch screen are then disabled.  Rebooted into safe mode and Windows un-installer fails to un-install.  Re-Downloaded your suggested tools (check and clean) which generated two files - attached.  Did not re-boot automatically but after reboot it is now asking to re-download the same version.

My question: "Have you guy done your magic on a new build or am I better off without MWB .1733 for the time being?"  As of this writing I have not re-install the application.

Please help!  Thank you.

mb-clean-results.txt

mb-check-results.zip

[dcollins]

This is the first we've heard of this type of issue. While you were in safe mode, did you try running a threat scan just to make sure none of your drivers were infected?

[MarcoFM]

Whist in Safe Mode, no issues resulting from the following scans :

MWB v3.1.2.1733
SpyBot, and
Norton

Un-installed ".1733", then installed an old version 2.0.4.1028, which is working ok

Very much would like to resolve the issue with the new version though...

[Porthos]

16 minutes ago, MarcoFM said:

Whist in Safe Mode, no issues resulting from the following scans :

MWB v3.1.2.1733
SpyBot, and
Norton

Un-installed ".1733", then installed an old version 2.0.4.1028, which is working ok

Very much would like to resolve the issue with the new version though...

 

 

 

 

 

If you use Spybot's active monitoring turn it off as well.  Try also to disable Norton too.

Could we get the following logs as well. 

• Create and obtain Farbar Recovery Scan Tool (FRST) logs
  1. Download FRST and save it to your desktop
     1. Note: You need to run the version compatible with your system. You can check here if you're not sure if your computer is 32-bit or 64-bit
  2. Double-click to run and when the tool opens click Yes to the disclaimer
  3. Press Scan button
  4. This will product two files in the same location (directory) as FRST: FRST.txt and Addition.txt
     1. Attach both of these logs to your post by clicking on the "Drag files here to attach, or choose files..." or simply drag the files to the attachment area

Edited May 16, 2017 by Porthos
re read first post.

[MarcoFM]

Hi,

Un-installed old version.  Used mb-clean again.  Re-installed ".1733" and worked fine.  At this point, un-installed Spy-Bot and created an exclusion in Norton for the whole folder of Malwarebytes.

Re-booted and yet again, all froze; mouse moves but absolutely no response -nada!

Re-started in safe mode and ran FRST (files attached).  MWB .1733 runs but "Real Time Protection" switches cannot be turn "on"

Thank you for your assistance.

Addition.txt

FRST.txt

[Porthos]

22 minutes ago, MarcoFM said:

Hi,

Un-installed old version.  Used mb-clean again.  Re-installed ".1733" and worked fine.  At this point, un-installed Spy-Bot and created an exclusion in Norton for the whole folder of Malwarebytes.

Re-booted and yet again, all froze; mouse moves but absolutely no response -nada!

Re-started in safe mode and ran FRST (files attached).  MWB .1733 runs but "Real Time Protection" switches cannot be turn "on"

Thank you for your assistance.

Addition.txt

FRST.txt

 

Thanks for the logs I will inform @dcollins to look them over and assist you when he gets back online.

[dcollins]

Can you disable Malwarebytes from running at startup? Under Settings -> Protection make sure that "Start Malwarebytes with Windows" is set to off. Then boot into normal mode and see if your devices work properly?

[MarcoFM]

@dcollinsNegative.  As soon as the desktop appears, all input devices cease to work.

I have un-installed the app, it is taking too long to fix what shouldn't be broken; as it was before this new version.

I need a favour though, do you have a copy of the previous version that I could use while this problem is fixed?

Thank you for your time.

Edited May 16, 2017 by MarcoFM

[MarcoFM]

Hi,

While this situation gets resolved, and as my income depends on accessibility to my computers, I have reverted to an older version (3.0.6.1469) without any issues.  I found the link in this thread, post 35.

Thank you to the MWB team for a great product, bar 3.1.2.1733.  I look forward to the next version.

@porthos & @dcollins: Thank you for your assistance.

[dcollins]

Thanks for the update MarcoFM. Would you mind opening Event Viewer and exporting your Application and System event logs so we can see if Windows gave us any indication as to what was wrong? This doesn't require you to re-install 3.1.2, you should be ok using your current setup to gather this information

Edited May 17, 2017 by dcollins

[MarcoFM]

Duplicated

 

Edited May 18, 2017 by MarcoFM
Duplication

[MarcoFM]

@dcollins  Good morning.  Sorry to take so long to answer but was on duty yesterday.  Let me know if the attached files are the one you need.  Make sure you change the extension to .evtx

Thank you again.

MFM.rar

[dcollins]

Did this happen on 3.0.6 as well?

[MarcoFM]

Negative.  Only in the newer version.  3.0.6 is working fine, as before.

[MarcoFM]

@dcollins  Any news?  Solution or newer version? I'll wait, your product is worthy.