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Black screen white cursor


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  • Staff

Hello Barstow and welcome to Malwarebytes.

I am sorry this happened, and thank you for supplying the logs.

When you get the black screen with the flashing cursor, are you able to bring up Task Manager?  Press CTRL ALT DEL keys.  If you are able to bring up Task Manager, at the top left corner click File > New Task  (Run...) and type in Explorer.exe.  Does your desktop load now?

 

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  • Staff

That's good to hear, and you're welcome. :)

I've sent your logs to our Research department for review so they can try to figure out what caused this to happen in the first place.

I'll leave this topic open to give you time to monitor the boot up.

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