Jump to content

Malwarebytes wouldn't run scans for several weeks.

Recommended Posts

I'm running windows 10 home. I have an old pepetual license for MBAM.

On 4/29 I installed Cybereason RansomFree which I read about. It seemed to be running fine and it established its honeypot directories which seemed like a good idea.

On 5/3 windows updated itself. On 5/8 Cybereason wouldn't run. I reinstalled it and it seemed to be running.

On 5/11 Macrium Reflect failed to make a routine full image backup of drive C: to drive K:, a partition on a separate internal hard disk. The VSS log from that event mentions that mbamservice.exe is in the faulting application path. I have attached the c:\ProgramData\Macrium\Reflect\4BC1F550AF46888B-00-00.vsslog file which Reflect produced but I renamed it to 4BC1F550AF46888B-00-00.txt in order to have it accepted by your website.

On 5/14 (yesterday) Malwarebytes displayed an automatic warning that it could not start a service. I could not manually start MBAM. I downloaded Chameleon and ran it. It downloaded a new MBAM, installed MBAM, started MBAM and scanned automatically which quarantined a bunch of PUPS, mostly involving Acronis DiskDefrag which I almost never use, but also 2 PUPs from MindSpark which looked suspicious.

Now, (5/15), a new MBAM scan shows no infection, but I can't turn on the exploit protection. (This may be due to a conflict with McAfee which is installed free by my ISP, Optimum Cable.) In reviewing the MBAM scan logs I find automatic daily scans as scheduled until 4/29, then no automatic scans from 4/30 until 5/9, then an automatic scan on 5/10, then no automatic scans before the manual scan on 5/14 after Chameleon got MBAM running again.

Why won't exploint protection start?

What could have caused the automatic scans to stop for those two periods of 8 days and 3 days?

Do I have to begin checking every day to see that an automatic scan was done on schedule?

I have attached the j:\z\Addition.txt and j:\z\FRST.txt which were just produced by running FRST64.exe.




Link to post
Share on other sites

MBAM will not run again today. I just tried to get it running using chameleon using its help file thirteen times and it failed to find or install MBAM. I see the c:\Program Files\Malwarebytes\Anti-Malware\ directory, its size is 136.6 MB and it contains 134 files in 74 directories. Something is stopping MBAM from running!


Link to post
Share on other sites

  • 2 months later...
  • Root Admin

We're sorry. It looks like your topic was somehow overlooked. Due to the length of time we'll go ahead and close this topic now but if you still actually need help please send a private message to one of the Moderators and we'll assist you.Thank you and sorry we missed your topic.

Link to post
Share on other sites

This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.