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I am running Windows 8.1
I had Malwarebytes 2.x previously running perfectly.
I use NORD VPN. All my traffic goes through them.
MalwareBytes 3.1.2. Premium didn't install. It always stopped saying: malware bytes runtime error at ##:## could not call proc (##:## are number, sorry, didn't write them down.
- - - SETUP IN SAFE MODE - - -
I restarted in Safe Mode and then I could install MalwareBytes 3.1.2.  I could also do scans. And I managed to register using my ID and KEY.
Back in Normal mode MalwareBytes seems to auto-start normally. It gets it's icon in the taskbar and on mouseover it says: "Malwarebytes (Premium). Program version 3.1.2. Updates: up to date."
{{{Shortly after startup a brief and very, very annoying announce about web-page protection not being selected is displayed. I have lots of other ways to protect my surfting, and would love to get rid of this message, but that is not the issue I'm complaining about now.}}}
- - - HOWEVER - - -
I can NOT open Malwarebyters as i keep getting a dialog box (rather monolog box) saying: "Unable to connect the Service".  Still, as seen in the attached two-in-one scrennshot, the Service exists and is running. 

What seems to be the problem?

Fraedi Ehf
bjarki [at] fraedi [dot] is


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We are having the same issue.  Once we turn off Web Protection under settings we can then ping, otherwise with Web Protection turned on it will not allow us to ping anything and use the internet.   Version 3.1.2 that was just updated today 5/14/17 1:34pm CST.

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Just in case Malwarebytes team is monitoring the forum.  The version is  Component Package Version 1.0.122 Update package version 1.0.1940 it does appear that Web Protection is working.  When I turn it off I can access the web and ping google.  When I turn it on, I can't do either.  So far this is doing the same thing on 5 computers that I tested already for various customers.

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