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Requested Resource Not Responding to MBAR


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Hello,

I have been battling the requested resource is in use malware for far too long, so I decided to seek help. I downloaded the version of Malwarebytes Anti Rootkit in the Requested Resource pinned post to no avail- it was blocked. Rkill and its alternate forms (iExplore, iExplore64, etc.) are also blocked. ZemanaAntiMalware is the only antivirus/antimalware program that I have found to run, but it is not completely effective. I will attach FRST logs with another post shortly. 

Thanks for your help.

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Hi FeelingKindaBlue :)

My name is Aura and I'll be assisting you with your malware issue. Since we'll be working together, you can call me Aura or Yoan, which is my real name, it's up to you! Now that we've broke the ice, I'll just ask you a few things during the time we'll be working together to clean your system and get it back to an operational state.

  • As you'll notice, the logs we are asking for here are quite lenghty, so it's normal for me to not reply exactly after you post them. This is because I need some time to analyse them and then act accordingly. However, I'll always reply within 24 hours, 48 hours at most if something unexpected happens;
  • As long as I'm assisting you on Malwarebytes Forums, in this thread, I'll ask you to not seek assistance anywhere else for any issue related to the system we are working on. If you have an issue, question, etc. about your computer, please ask it in this thread and I'll assist you;
  • The same principle applies to any modifications you make to your system, I would like you to ask me before you do any manipulations that aren't in the instructions I posted. This is to ensure that we are operating in sync and I know exactly what's happening on your system;
  • If you aren't sure about an instruction I'm giving you, ask me about it. This is to ensure that the clean-up process goes without any issue. I'll answer you and even give you more precise instructions/explanations if you need. There's no shame in asking questions here, better be safe than sorry!;
  • If you don't reply to your thread within 3 days, I'll bump this thread to let you know that I'm waiting for you. If you don't reply after 5 days, it'll be closed. If you return after that period, you can send me a PM to get it unlocked and we'll continue where we left off;
  • Since malware can work quickly, we want to get rid of them as fast as we can, before they make unknown changes to the system. This being said, I would appreciate if you could reply to this thread within 24 hours of me posting. This way, we'll have a good clean-up rhythm and the chances of complications will be reduced;
  • I'm against any form of pirated, illegal and counterfeit software and material. So if you have any installed on your system, I'll ask you to uninstall them right now. You don't have to tell me if you indeed had some or not, I'll give you the benefit of the doubt. Plus, this would be against Malwarebytes Forums's rules;
  • In the end, you are the one asking for assistance here. So if you wish to go a different way during the clean-up, like format and reinstall Windows, you are free to do so. I would appreciate you to let me know about it first, and if you need, I can also assist you in the process;
  • I would appreciate if you were to stay with me until the end, which means, until I declare your system clean. Just because your system isn't behaving weirdly anymore, or is running better than before, it doesn't mean that the infection is completely gone;
    This being said, I have a full time job so sometimes it'll take longer for me to reply to you. Don't worry, you'll be my first priority as soon as I get home and have time to look at your thread;


This being said, it's time to clean-up some malware, so let's get started, shall we? :)

If you execute the mbar.cmd file inside the MBAR folder, does it works?

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It is yes :) Now we'll do a sweep with JRT and AdwCleaner to clean all these PUPs, Adware, etc. that were downloaded on your system.

iT103hr.pngJunkware Removal Tool (JRT)

  • Download Junkware Removal Tool (JRT) and move it to your Desktop;
  • Right-click on JRT.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Press on any key to launch the scan and let it complete;
    tLsXbWy.png
    Credits : BleepingComputer.com
  • Once the scan is complete, a log will open. Please copy/paste the content of the output log in your next reply;

zcMPezJ.pngAdwCleaner - Fix Mode

  • Download AdwCleaner and move it to your Desktop;
  • Right-click on AdwCleaner.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Accept the EULA (I accept), let the database update, then click on Scan;
  • Let the scan complete. Once it's done, make sure that every item listed in the different tabs is checked and click on the Cleaning button. This will kill all the active processes;
    MV5ejgW.png
  • Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do it;
  • After the restart, a log will open when logging in. Please copy/paste the content of that log in your next reply;

Your next reply(ies) should therefore contain:

  • Copy/pasted JRT log;
  • Copy/pasted AdwCleaner clean log;

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I did a sweep with both JRT and AdwCleaner. I pasted the logs below. Thanks! :)

 

JRT:

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.1.3 (04.10.2017)
Operating System: Windows 10 Home x64 
Ran by Evan (Administrator) on Sun 05/14/2017 at 20:16:33.36
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


File System: 5 

Successfully deleted: C:\Users\Evan\AppData\Local\Google\Chrome\User Data\Default\Local Extension Settings\obciceimmggglbmelaidpjlmodcebijb (Folder) 
Successfully deleted: C:\Users\Evan\Appdata\LocalLow\company (Folder) 
Successfully deleted: C:\Users\Evan\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar\search.lnk (Shortcut) 
Successfully deleted: C:\users\Public\Documents\guid (Folder) 
Successfully deleted: C:\WINDOWS\wininit.ini (File) 

Registry: 1 

Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{5C0F655C-4F27-4DB2-9638-3782EB2C049C} (Registry Key)


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 05/14/2017 at 20:22:40.89
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

AdwCleaner:

# AdwCleaner v6.046 - Logfile created 14/05/2017 at 20:44:24
# Updated on 24/04/2017 by Malwarebytes
# Database : 2017-05-14.2 [Server]
# Operating System : Windows 10 Home  (X64)
# Username : Evan - EVAN-LAPTOP
# Running from : C:\Users\Evan\Downloads\adwcleaner_6.046.exe
# Mode: Clean
# Support : https://www.malwarebytes.com/support

***** [ Services ] *****

***** [ Folders ] *****

[-] Folder deleted: C:\Users\Evan\Favorites\StumbleUpon
[-] Folder deleted: C:\uninst
[-] Folder deleted: C:\Users\Default User\AppData\Local\Pokki
[#] Folder deleted on reboot: C:\Users\Default\AppData\Local\Pokki


***** [ Files ] *****

[-] File deleted: C:\WINDOWS\SysNative\drivers\b48a420c1ffdd9103b763708961a13c6.sys
[-] File deleted: C:\Users\Evan\Downloads\yet_another_cleaner_sk.exe
[-] File deleted: C:\WINDOWS\SysNative\log\iSafeKrnlCall.log
[-] File deleted: C:\TOSTACK
[-] File deleted: C:\WINDOWS\rsrcs.dll
[-] File deleted: C:\Users\Evan\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_algjnflpgoopkdijmkalfcifomdhmcbe_0.localstorage
[-] File deleted: C:\Users\Evan\AppData\Local\Google\Chrome\User Data\Default\Local Storage\chrome-extension_algjnflpgoopkdijmkalfcifomdhmcbe_0.localstorage-journal


***** [ DLL ] *****

***** [ WMI ] *****

***** [ Shortcuts ] *****

***** [ Scheduled Tasks ] *****

***** [ Registry ] *****

[-] Key deleted: HKLM\SOFTWARE\Classes\FileTime.FileTimeShlExt
[-] Key deleted: HKLM\SOFTWARE\Classes\FileTime.FileTimeShlExt.1
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\FileTime.FileTimeShlExt
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\FileTime.FileTimeShlExt.1
[-] Key deleted: HKU\S-1-5-21-2614259601-3662550575-1497561973-1002\Software\MICROSOFT\wewewe
[-] Key deleted: HKU\S-1-5-21-2614259601-3662550575-1497561973-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-05142017170030215\Software\MICROSOFT\wewewe
[#] Key deleted on reboot: HKCU\Software\MICROSOFT\wewewe
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\11598763487076930564
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\s5m
[#] Key deleted on reboot: [x64] HKCU\Software\MICROSOFT\wewewe
[-] Data restored: HKU\S-1-5-21-2614259601-3662550575-1497561973-1002\Software\Microsoft\Internet Explorer\Main [Secondary Start Pages] 
[-] Data restored: HKU\S-1-5-21-2614259601-3662550575-1497561973-1002\Software\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] 
[-] Data restored: HKU\S-1-5-21-2614259601-3662550575-1497561973-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-05142017170030215\Software\Microsoft\Internet Explorer\Main [Secondary Start Pages] 
[-] Data restored: HKU\S-1-5-21-2614259601-3662550575-1497561973-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-05142017170030215\Software\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] 
[-] Data restored: HKCU\Software\Microsoft\Internet Explorer\Main [Secondary Start Pages] 
[-] Data restored: HKCU\Software\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] 
[-] Data restored: [x64] HKCU\Software\Microsoft\Internet Explorer\Main [Secondary Start Pages] 
[-] Data restored: [x64] HKCU\Software\Microsoft\Internet Explorer\Main [Default_Secondary_Page_URL] 
[-] Key deleted: HKCU\Software\Microsoft\Internet Explorer\DOMStorage\adnetworkperformance.com
[-] Key deleted: HKCU\Software\Microsoft\Internet Explorer\DOMStorage\cmptch.com
[-] Key deleted: HKCU\Software\Microsoft\Internet Explorer\DOMStorage\static.cmptch.com
[-] Key deleted: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\st.chatango.com
[-] Key deleted: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\st.chatango.com
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Internet Explorer\DOMStorage\adnetworkperformance.com
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Internet Explorer\DOMStorage\cmptch.com
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Internet Explorer\DOMStorage\static.cmptch.com
[#] Key deleted on reboot: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\st.chatango.com
[#] Key deleted on reboot: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\st.chatango.com
[-] Value deleted: HKU\S-1-5-21-2614259601-3662550575-1497561973-1002\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run [Pokki]
[-] Value deleted: HKU\S-1-5-21-2614259601-3662550575-1497561973-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-05142017170030215\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run [Pokki]


***** [ Web browsers ] *****

[-] [C:\Users\Evan\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: search.yahoo.com
[-] [C:\Users\Evan\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\Evan\AppData\Local\Google\Chrome\User Data\Default\Web data] [Search Provider] Deleted: ask.com
[-] [C:\Users\Evan\AppData\Local\Google\Chrome\User Data\Profile 1\Web data] [Search Provider] Deleted: aol.com
[-] [C:\Users\Evan\AppData\Local\Google\Chrome\User Data\Profile 1\Web data] [Search Provider] Deleted: ask.com


*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [5848 Bytes] - [14/05/2017 20:44:24]
C:\AdwCleaner\AdwCleaner[R0].txt - [3111 Bytes] - [11/09/2014 18:34:04]
C:\AdwCleaner\AdwCleaner[S0].txt - [2929 Bytes] - [11/09/2014 18:35:06]
C:\AdwCleaner\AdwCleaner[S1].txt - [6139 Bytes] - [14/05/2017 20:26:29]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [6140 Bytes] ##########

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warning.gifMalicious Programs Warning!

I noticed that you have malicious programs installed on your system. I'll ask you to uninstall them since uninstalling such programs before running malware removal tools will ensure a better clean-up.

  • Web Optimum v.1.1


If you have an issue when uninstalling a program, please let me know.

There isn't much left to remove.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located);
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Click on the Fix button;
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad;
  • Copy and paste its content in your next reply;

How's your system behaving now? Are there any more issues you would like me to address?

fixlist.txt

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Okay! Here is the log.

Fix result of Farbar Recovery Scan Tool (x64) Version: 14-05-2017
Ran by Evan (16-05-2017 16:15:02) Run:1
Running from C:\Users\Evan\Downloads
Loaded Profiles: Evan &  (Available Profiles: Evan)
Boot Mode: Normal
==============================================

fixlist content:
*****************
CloseProcesses:
CreateRestorePoint:

HKLM-x32\...\Run: [] => [X]
HKLM-x32\...\Run: [WindowsDefender] => -
HKU\S-1-5-18-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-05152017210047664\...\Run: [] => [X]
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002\...\Run: [Windows Defender] => -
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-05152017210048780\...\Run: [Windows Defender] => -
GroupPolicy: Restriction - Chrome <======= ATTENTION

HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction <======= ATTENTION

FF Extension: (No Name) - C:\Users\Evan\AppData\Roaming\Mozilla\Firefox\Profiles\dwm9oyqy.default\extensions\arthurj8283@gmail.com [not found]
FF HKLM-x32\...\Firefox\Extensions: [netsight@nielsen.com] - C:\Program Files (x86)\NetRatingsNetSight\NetSight\meter4\FirefoxAddOns\netsight@nielsen.xpi => not found

CHR Extension: (No Name) - C:\Users\Evan\AppData\Local\Google\Chrome\User Data\Guest Profile\Extensions\meifacphlgmgabeemjohjbikegbegelo [2017-04-12]

Task: {0F698BC7-BEB8-4C53-9E9D-0976913FC645} - \Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent -> No File <==== ATTENTION
Task: {2FBACE23-933F-4F37-BC3C-6B6920A4C6A6} - \Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d -> No File <==== ATTENTION
Task: {3BA084BF-26E1-4EA6-AC4D-AE79079A0EF7} - \{7F7F0547-087E-780E-0911-7A08787A110A} -> No File <==== ATTENTION
Task: {64CEC1AF-4D93-4BAC-ACC9-3FBFCD5F8E5F} - \Microsoft\Windows\Setup\gwx\refreshgwxconfig -> No File <==== ATTENTION
Task: {768DA4CB-B6D4-4199-85BE-E2A6FB3F16FE} - \Microsoft\Windows\Setup\gwx\refreshgwxcontent -> No File <==== ATTENTION
Task: {80CC0DB1-9CE8-4AF4-B367-1C52C1504A2B} - \Microsoft\Windows\Setup\GWXTriggers\Time-5d -> No File <==== ATTENTION
Task: {818BB7AB-CD1A-40BA-9D37-68609B90A60D} - \Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd -> No File <==== ATTENTION
Task: {9E50B20C-C385-4EFE-B52F-9BCA4803761B} - \Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B -> No File <==== ATTENTION
Task: {A9E7E8D7-C9F3-4AE4-B9EA-54A0FF3C0A32} - \Microsoft\Windows\Setup\gwx\launchtrayprocess -> No File <==== ATTENTION
Task: {BBAED3DE-582F-405A-A35B-0C218C4AC25E} - \Microsoft\Windows\Setup\GWXTriggers\Logon-5d -> No File <==== ATTENTION
Task: {F28F53BD-4C7A-4645-9F2B-CE9BA85EBE7F} - \Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d -> No File <==== ATTENTION
Task: {F8A75A84-260C-40FD-A931-D6C15158E158} - \Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d -> No File <==== ATTENTION
Task: {4488C7AA-82D9-4D09-9C49-8EE08968CF09} - System32\Tasks\Norton Anti-Theft\Norton Error Processor => C:\Program Files (x86)\Norton Anti-Theft\Engine\1.5.0.38\SymErr.exe 
Task: {CB1A98D2-ADDD-482F-8D96-71AE0DB7218B} - System32\Tasks\Norton Anti-Theft\Norton Error Analyzer => C:\Program Files (x86)\Norton Anti-Theft\Engine\1.5.0.38\SymErr.exe 

HKU\S-1-5-21-2614259601-3662550575-1497561973-1002\...\StartupApproved\Run: => "HELN0T7FIFZNUNW"
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002\...\StartupApproved\Run: => "RXE64XDBJYBTWFM"
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002\...\StartupApproved\Run: => "XU4QPK5UEH00L3V"
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-05152017210048780\...\StartupApproved\Run: => "HELN0T7FIFZNUNW"
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-05152017210048780\...\StartupApproved\Run: => "RXE64XDBJYBTWFM"
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-05152017210048780\...\StartupApproved\Run: => "XU4QPK5UEH00L3V"

C:\Program Files (x86)\Norton Anti-Theft
C:\Users\Evan\AppData\Roaming\vertech\
C:\Users\Evan\AppData\Roaming\0000.txt
C:\Users\Evan\AppData\Roaming\qrcodelib.dll
C:\Users\Evan\AppData\Roaming\qrcodelib.lib
C:\Users\Evan\AppData\Roaming\setup_vertech.exe
C:\Users\Evan\AppData\Roaming\test.ico

EmptyTemp:
*****************

Processes closed successfully.
Restore point was successfully created.
HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\ => value removed successfully
HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\WindowsDefender => value removed successfully
HKU\S-1-5-18-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-05152017210047664\...\Run: [] => [X] => Error: No automatic fix found for this entry.
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002\Software\Microsoft\Windows\CurrentVersion\Run\\Windows Defender => value removed successfully
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-05152017210048780\...\Run: [Windows Defender] => - => Error: No automatic fix found for this entry.
C:\WINDOWS\system32\GroupPolicy\Machine => moved successfully
C:\WINDOWS\system32\GroupPolicy\GPT.ini => moved successfully
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer => key removed successfully
C:\Users\Evan\AppData\Roaming\Mozilla\Firefox\Profiles\dwm9oyqy.default\extensions\arthurj8283@gmail.com => path removed successfully
HKLM\Software\Wow6432Node\Mozilla\Firefox\Extensions\\netsight@nielsen.com => value removed successfully
C:\Users\Evan\AppData\Local\Google\Chrome\User Data\Guest Profile\Extensions\meifacphlgmgabeemjohjbikegbegelo => moved successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{0F698BC7-BEB8-4C53-9E9D-0976913FC645} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{0F698BC7-BEB8-4C53-9E9D-0976913FC645} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\refreshgwxconfigandcontent => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{2FBACE23-933F-4F37-BC3C-6B6920A4C6A6} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{2FBACE23-933F-4F37-BC3C-6B6920A4C6A6} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\MachineUnlock-5d => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{3BA084BF-26E1-4EA6-AC4D-AE79079A0EF7} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{3BA084BF-26E1-4EA6-AC4D-AE79079A0EF7} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{7F7F0547-087E-780E-0911-7A08787A110A} => key not found. 
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{64CEC1AF-4D93-4BAC-ACC9-3FBFCD5F8E5F} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{64CEC1AF-4D93-4BAC-ACC9-3FBFCD5F8E5F} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\refreshgwxconfig => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{768DA4CB-B6D4-4199-85BE-E2A6FB3F16FE} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{768DA4CB-B6D4-4199-85BE-E2A6FB3F16FE} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\refreshgwxcontent => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{80CC0DB1-9CE8-4AF4-B367-1C52C1504A2B} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{80CC0DB1-9CE8-4AF4-B367-1C52C1504A2B} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\Time-5d => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{818BB7AB-CD1A-40BA-9D37-68609B90A60D} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{818BB7AB-CD1A-40BA-9D37-68609B90A60D} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\Telemetry-4xd => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{9E50B20C-C385-4EFE-B52F-9BCA4803761B} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{9E50B20C-C385-4EFE-B52F-9BCA4803761B} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\refreshgwxconfig-B => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{A9E7E8D7-C9F3-4AE4-B9EA-54A0FF3C0A32} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{A9E7E8D7-C9F3-4AE4-B9EA-54A0FF3C0A32} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\gwx\launchtrayprocess => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{BBAED3DE-582F-405A-A35B-0C218C4AC25E} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{BBAED3DE-582F-405A-A35B-0C218C4AC25E} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\Logon-5d => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{F28F53BD-4C7A-4645-9F2B-CE9BA85EBE7F} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{F28F53BD-4C7A-4645-9F2B-CE9BA85EBE7F} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\OutOfSleep-5d => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{F8A75A84-260C-40FD-A931-D6C15158E158} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{F8A75A84-260C-40FD-A931-D6C15158E158} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\Setup\GWXTriggers\OutOfIdle-5d => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{4488C7AA-82D9-4D09-9C49-8EE08968CF09} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{4488C7AA-82D9-4D09-9C49-8EE08968CF09} => key removed successfully
C:\WINDOWS\System32\Tasks\Norton Anti-Theft\Norton Error Processor => moved successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Norton Anti-Theft\Norton Error Processor => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{CB1A98D2-ADDD-482F-8D96-71AE0DB7218B} => key removed successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{CB1A98D2-ADDD-482F-8D96-71AE0DB7218B} => key removed successfully
C:\WINDOWS\System32\Tasks\Norton Anti-Theft\Norton Error Analyzer => moved successfully
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Norton Anti-Theft\Norton Error Analyzer => key removed successfully
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run\\HELN0T7FIFZNUNW => value removed successfully
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\HELN0T7FIFZNUNW => value not found.
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run\\RXE64XDBJYBTWFM => value removed successfully
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\RXE64XDBJYBTWFM => value not found.
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run\\XU4QPK5UEH00L3V => value removed successfully
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\\XU4QPK5UEH00L3V => value not found.
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-05152017210048780\...\StartupApproved\Run: => "HELN0T7FIFZNUNW" => Error: No automatic fix found for this entry.
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-05152017210048780\...\StartupApproved\Run: => "RXE64XDBJYBTWFM" => Error: No automatic fix found for this entry.
HKU\S-1-5-21-2614259601-3662550575-1497561973-1002-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-05152017210048780\...\StartupApproved\Run: => "XU4QPK5UEH00L3V" => Error: No automatic fix found for this entry.
"C:\Program Files (x86)\Norton Anti-Theft" => not found.
"C:\Users\Evan\AppData\Roaming\vertech" => not found.
C:\Users\Evan\AppData\Roaming\0000.txt => moved successfully
C:\Users\Evan\AppData\Roaming\qrcodelib.dll => moved successfully
C:\Users\Evan\AppData\Roaming\qrcodelib.lib => moved successfully
C:\Users\Evan\AppData\Roaming\setup_vertech.exe => moved successfully
C:\Users\Evan\AppData\Roaming\test.ico => moved successfully

=========== EmptyTemp: ==========

BITS transfer queue => 0 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 33034200 B
Java, Flash, Steam htmlcache => 150172 B
Windows/system/drivers => 138406702 B
Edge => 24684988 B
Chrome => 466418922 B
Firefox => 9924372 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
systemprofile32 => 128 B
LocalService => 80942 B
NetworkService => 52462478 B
Evan => 1633519450 B

RecycleBin => 17285931872 B
EmptyTemp: => 18.3 GB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 16:25:30 ====

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Good :) Now follow the instructions below please.

EndqYRa.pngRegistry - Export Uninstall Keys

  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the following commands, one after the other. You'll know when you're ready to input the next command when a new line with a blinking cursor will appear under the precedent one:
    Note: You can copy and paste these commands instead of typing them. To copy a command inside the command prompt, move your mouse over the blinking cursor, right-click and select Paste. You must have copied the command prior to that (via Ctrl + C or left-click and Copy).
    reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall /s > "%userprofile%\Desktop\hklm_uninstall64.txt"
    reg query HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall /s > "%userprofile%\Desktop\hklm_uninstall32.txt"
    
  • Once you're done running the commands, two files will have appeared on your desktop:
    • hklm_uninstall32.txt
    • hklm_uninstall64.txt
  • Create a new folder on your Desktop and move both files inside it. Once done, archive (.zip) the folder (right-click on it, select Send to... and select Compressed archive (.zip));
  • Attach the .zip file in your next reply;

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Thank you. Here, this fix should take care of the entry and remove it from the installed programs list.

iO3R662.pngFarbar Recovery Scan Tool (FRST) - Fix mode
Follow the instructions below to execute a fix on your system using FRST, and provide the log in your next reply.

  • Download the attached fixlist.txt file, and save it on your Desktop (or wherever your FRST.exe/FRST64.exe executable is located);
  • Right-click on the FRST executable and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Click on the Fix button;
    NYA5Cbr.png
  • On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad;
  • Copy and paste its content in your next reply;

fixlist.txt

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I sense that the end is in sight! 

Fix result of Farbar Recovery Scan Tool (x64) Version: 14-05-2017
Ran by Evan (16-05-2017 18:58:53) Run:2
Running from C:\Users\Evan\Downloads
Loaded Profiles: Evan (Available Profiles: Evan)
Boot Mode: Normal
==============================================

fixlist content:
*****************
REG: REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\2a84d8a7ce8f8684" /f
REG: REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\3010809464010495883" /f
REG: REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\WebOptimum_1.1" /f
*****************


========= REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\2a84d8a7ce8f8684" /f =========

The operation completed successfully.


========= End of Reg: =========


========= REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\3010809464010495883" /f =========

The operation completed successfully.


========= End of Reg: =========


========= REG DELETE "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\WebOptimum_1.1" /f =========

The operation completed successfully.


========= End of Reg: =========


==== End of Fixlog 18:58:55 ====

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Web Optimum v.1.1 is indeed gone! I had one last question that I wondered if you could help me with, but I googled my question and found that you had already answered it on another forum two years ago! :D I have four programs in startup that are listed as "Program", and I was just curious as to what they are. Aura from two years ago seemed to believe that they are uninstalled programs that didn't have their entry removed. Does the present day you have any recommendations as to what I should do with them? 

https://www.bleepingcomputer.com/forums/t/565747/weird-program-on-task-manager-startup/

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My answer of 2 years ago still apply today :) Here, I'll help you get rid of them.

sUc2qjf.pngAutoruns - Start-up Entries
Follow the instructions below to give me an Autoruns log containing your start-up entries:

  • Download Autoruns.zip from the Sysinternals Suite webpage;
  • Extract the content of the Autoruns.zip folder where you want, then go in the folder, right-click on Autoruns.exe and select Run as Administrator;
  • Accept the EULA on opening, then wait for all the entries to load;
  • Click on File then Save and save the file to a location easily accessible as a .arn (Autoruns) file;
  • Right-click on the file, and select Send to, then Compressed archive (.zip);
  • Attach the .zip file in your next reply;

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No problem FeelingKindaBlue, you're welcome!

Since there are no signs of infection anymore in your logs, and you just told me that there are no more issues left to address, I guess we're done here. We'll wrap it up by running DelFix to delete the tools and logs that were used in this clean-up.

BWuhenj.pngDelFix
Follow the instructions below to download and execute DelFix.

  • Download DelFix and move the executable to your Desktop;
  • Right-click on DelFix.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users);
  • Check the following options :
    • Activate UAC;
    • Remove disinfection tools;
    • Create registry backup;
    • Purge system restore;
    • Reset system settings;
  • Once all the options mentionned above are checked, click on Run;
  • After DelFix is done running, a log will open. Please copy/paste the content of the output log in your next reply;

Qt25440.pngTips, tricks, advice and recommendations

Now it's time to give you some tips, tricks, advice and recommendations on how to protect your system and prevent you from being infected in the future. This is where I'll explain basic security measures that you should take to protect and harden your system, and also make sure it stays as safe and secure as possible against hackers and malware. You are free to ignore the recommendations listed below, although I obviously do not recommend it. If you have any questions about one of the points covered in the speech below, feel free to ask me your questions here directly so I can answer them and guide you.

Windows Updates

Keeping Windows up to date is one of the first steps in having a safe and secure system. The Security Updates that Windows receives are meant to fix exploits and flaws in it that makes it more secure and not exploitable by hackers. In order to do that, you should always install the Security Updates, known as "Important Updates" on your Windows system. These updates are released on the second Tuesday of every month, but some are also released before if they are emergency/critical Security Updates. Let's make sure that you have all your Important Updates and Recommended Updates installed and that your Windows Updates are set to be installed automatically.

Keeping your programs up-to-date

Like keeping Windows updated, keeping your installed programs up-to-date is another important step in having a safe and secure system. Outdated programs can be exploited by hackers and malware to infect a system and take it over. This is especially true today with the rise of Exploit Kits which is one of the biggest attack vectors to distribute malware. Therefore, you should always keep vulnerable programs like Adobe Flash Player, Adobe Shockwave Player, Java, Silverlight, etc. updated to their most recent version (even better, you don't have to install them if you don't use them). Programs like eLDnJfI.pngSecuniaPSI and dqVs5wj.pngHeimdal Free will scan your system for outdated programs, and help you identify them, as well as update them.

Antivirus, Antimalware, Firewall and Anti-Exploit/Ransomware

Having a decent security setup (led by an Antivirus) is the most crucial step to protect a system. These programs are a layer of defence that will prevent a system from being infected, or if it somehow ends up infected, help mitigate the infection and remediate it. Ideally, you should have on your system one Antivirus (never more than one installed at the time), one Antimalware (you can install multiple of these, assuming they do not conflict with each other and the other security programs installed), one Firewall and if you wish, one Anti-Exploit and/or Anti-Ransomware (since Ransomware are currently the most dangerous threat around and it can hit anywhere). Here are a few programs worth checking out if you don't have one yet.

Note: The programs listed below are all free to use or they have some sort of trial. Some of them have a paid version that provides more features, while a lot of other good programs only have a paid version but aren't listed there (such as Kaspersky and ESET Antivirus products).

Antivirus

Antimalware

Firewall
Starting in Windows Vista, the Windows Firewall greatly improved and will satisfy the needs of most users. If you do not have an Internet Suite Antivirus program (which includes a firewall) and you want to use a 3rd party firewall, you can consider the options below.

  • 7p3JzTS.pngGlassWire - Has both a free and paid version (with different packages);
  • MQIMh6k.pngWindows Firewall Control - Gives you more control over your Windows Firewall;
  • 5RXGshU.pngTinyWall - Lightweight firewall implementing the Windows Firewall and giving you more control over it;

Anti-Exploit/Anti-Ransomware

Web Browsers and Web Browsing

Web Browsers could be considered as the closest door between a malware and your system. This is where most malware goes through to infect a system, and therefore it should be the program(s) you want to secure the most. There are two ways of going about it: hardening your web browser via extensions, and having good browsing habits. 

Hardening your web browser means to install extensions that will help it protect itself (and your system on the same occasion) against Exploit Kits, MiTM attacks, etc. but also you at the same time. Here are a few extensions that I recommend you to install.

  • uBlock Origin: Efficient multi-purpose blocker that is lightweight on RAM and CPU usage (Google Chrome and Mozilla Firefox, called uBlock on Opera);
  • HTTPS Everywhere: Extension that converts your HTTP (unencrypted) requests to HTTPS (encrypted) ones (Google Chrome, Mozilla Firefox and Opera);
  • Web of Trust: Website reputation, rating and review extension that will help you quickly identify bad and suspicious sites from good ones (every web browsers);
  • NoScript: NoScript is a script blocker (Java, Flash, JavaScript, etc.) for Mozilla Firefox and Firefox-based browsers (Mozilla Firefox and Firefox-based web browsers);
  • uMatrix: For advanced users, a point and click matrix-like extensions that allow you to control requests done on a webpage (based on source, destination and type) (Google Chrome, Mozilla Firefox and Opera);
  • LastPass: Secure password manager allowing you to create, manage, and use passwords you save in your LastPass account (every web browser);

As for safe browsing habits, you can find tons of guides, tutorials, articles, etc. online that will highlight the basics you need to follow (only visit websites you trust, do not click on ads, do not download files from untrusted sources, use a password manager, always verify the URL of a website and make sure it's correctly typed, etc.), and even what you can do if you want to take it a step further (create a fake email address for spam emails, browse the web in a privacy mode, etc.). Here are a few:


As you can see, there are plenty of resources out there. Simply Googling "good browsing habits" or "safe browsing habits" should allow you to find a lot of them.

Other recommendations

Even if you follow every recommendation that I listed here, in the end, it's also your job to be careful when browsing the web and downloading files if you don't want to get infected. Therefore, if you use your brain (common sense) when browsing the web, downloading programs and files, etc., you have far less chances to get infected by a malware. If for example you're not sure if a website is legitimate or not, or if a file is safe to download and execute, or if a program looks "too good" to be free, I suggest you to avoid going to that website, downloading that file or using that program.

Here are a few guides, tutorials, articles, etc. that you could read in order to learn more about computer protection and security to improve your current computer protection setup but also improve your good web browsing and computer usage practices :


gRvSooB.pngThe End!

And that's it! Now that you know more about how to protect your computer and secure it, you're good to go back to your online activities, but in a safe and secure way! You are also free to stay on Malwarebytes Forums and ask for help in different topics if you ever need to. Just make sure that you post your question/issue in the right section to get the best assistance possible. And if you ever get infected again (which I hope you wont!), you can always comeback in this section to get another checkup with one of our trained malware removal member.

Do you have any questions before I close this thread? :)

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