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6 minutes ago, AnneP said:

Updated to 3.1.2.1733. Restarted computer. Clicked on program and got the Unable to connect the Service message. Looked through the forums can't find the fix.

1
 

Hi, Anne.  Let's start over with a CLEAN install. From time to time updates fail.

** Download MB-Clean Here **

How to use it?

  1. Download the latest version of MB-Clean by clicking the link above
  2. Close all open applications
  3. Double-click and run mb-clean.exe 
  4. A prompt with an option to clean up the system will appear:
    • Yes - will proceed with backing up the license key (Malwarebytes 3.x only) and initiating the cleanup process
    • No - will exit the utility
  5. Once the cleanup process is completed, a prompt will appear:
    • Yes – will proceed and post reboot you will be prompted to continue with the downloading, installation and activation of latest version of Malwarebytes 3.x
    • No – will exit the utility and you will not be prompted (post reboot) to download, reinstall and re-activate (not recommended)
      • We recommend rebooting immediately. Additionally, stopping at this step is not recommended and will most likely not resolve your issue(s).
  6. Upon reboot, a prompt will appear:
    • Yes - will download, install and activate the latest version of Malwarebytes 3.x
    • No - will exit the utility and the cleanup process is complete
      • Choose this option if you do not want to download, install and activate the latest version of Malwarebytes 3.x
    • A log file ("mb-clean-results.txt") will be on your desktop 

If that does not fix it ...

The Helpers/Staffers will need to see the logs that are tailored for Malwarebytes use.

Please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs

The 4 separate logs to be only attached are logs.zip, FRST.txt, Addition.txt, and MB-CheckResult.txt.  Please do not archive all 4 of these reports.

Please consider selecting the "Follow/Following" button, near the upper-right corner of your topic, to receive timely email notifications about updates to your topic.

Thank you.

 

Edited by Porthos
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