Anti-ransome wont enable

[cindylou]

I have tri Anti-Ransomeed everything including uninstall my antivirus first but I still get Anti-Ransomware  Protection is disabled.
I managed to put it on a friends computer but not mine or my husbands. I don't know what to try next. Thanks

[1PW]

Hello @cindylou and

If MBARW Beta8's Real-Time Protection is still involuntarily/unexpectedly disabled at this time, please follow the procedure below.

The forum helpers and/or Malwarebytes' developers/staffers must have good data for a quality fault analysis.  Please download/run the following Malwarebytes written data gathering support tool, on the system in question, restarted in the NORMAL boot mode:

1. Download the trusted, Malwarebytes authored arwlogs.exe utility/tool and save to a system Administrator's desktop of the system in question.
2. arwlogs.exe is an information gathering tool that neither installs nor does it make system/registry hive changes.
3. Right-click the arwlogs.exe icon and select Run as administrator.
4. If a Windows User Account Control (UAC) alert/prompt for arwlogs.exe appears, select the "Yes" button to continue.
5. If a Windows SmartScreen warning alert/prompt for arwlogs.exe appears, select "More info" then select the "Run anyway" button to continue.
6. The details that appear within the Command window that opens should be mostly ignored.
7. When "Press any key to continue . . . " appears at the bottom of the Command window, type an Enter key to close the window.
8. A zipped archive (yyyy-mm-dd-{COMPUTERNAME}.zip) should have been generated to the system Administrator's desktop.
9. Attach the above zipped archive to your next reply in this topic.
10. Delete arwlogs.exe from the Administrator desktop.

Although more data may be required, after the requested data is posted, the helpers and/or Malwarebytes' staffers can commence their analysis.  Thank you always for your assistance.

Edited May 13, 2017 by 1PW

[cindylou]

Thank you. Somehow I have managed to get it all working well. Thank you for your assistance.

 

[1PW]

Hello @cindylou:

Thank you for the good news update.