Malwarebytes refuses to start on re-booting

[oldy]

My Malwarebytes Premium refuses to start every time I reboot the computer, and I have to re-install it again before I can get it running again, any help would be appreciated.

[1PW]

Hello @oldy:

The Malwarebytes team and forum helpers require detailed data and logs to render the most accurate assistance.  It would be most helpful if you would follow the instructions within the Having problems using Malwarebytes? Please follow these steps locked/pinned topic.

Thank you.

[oldy]

Many thanks 1PW for pointing me in the right direction.

My Malwarebytes Premium refuses to start every time I come to reboot the computer, so I have to re-install it again before I can get it running again, any help would be appreciated.

When this first started to happen I was using a program call "Kerish Doctor" which is supposed to monitor the computer and to do any system tweaks that are necessary to keep it running smoothly, so trying to find out the reason why my Malwarebytes was refusing to start every time that I rebooted, I opened the Kerish  Doctor program and rolled back all the changes that the program had made since the problem started, hoping this would cure my Malwarebytes problem, unfortunately, it made matters worse because I now have to reboot my computer using the rescue CD disk, but even after I rolled back the changes I still can't use Malwarebytes until I install it again.

When trying to open Malwarebytes after rebooting I get a pop-up saying "Unable to connect the service"

Please find the logs requested, below.

 

 

 

 

 

FRST.txt

Addition.txt

[dcollins]

Can you please run mb-check from the thread below and post the resulting zip file as well?  Thanks!

 

[oldy]

Sorry, I had downloaded the MB-Check file to the desktop but forgot to post it.

 

mb-check-results.zip

[dcollins]

What happens when you try to start Malwarebytes? Do you get any specific errors? We also released a new version of Malwarebytes on Tuesday that I'd recommend installing over your current setup.

 

[oldy]

1 hour ago, dcollins said:

What happens when you try to start Malwarebytes? Do you get any specific errors? We also released a new version of Malwarebytes on Tuesday that I'd recommend installing over your current setup.

QUOTE     "What happens when you try to start Malwarebytes?"  I get a popup saying "Unable to connect to service"

 

 

respinoza also recommended running MB Clean which I did, it also downloaded the latest version of Malwarebytes.

The file from MB Clean is below.

 

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 5/12/17
Scan Time: 8:26 PM
Log File: 
Administrator: Yes

-Software Information-
Version: 3.1.2.1733
Components Version: 1.0.122
Update Package Version: 1.0.1926
License: Premium

-System Information-
OS: Windows 10
CPU: x64
File System: NTFS
User: PackardBell\7 User

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 542683
Threats Detected: 0
(No malicious items detected)
Threats Quarantined: 0
(No malicious items detected)
Time Elapsed: 4 min, 22 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

(end)

 

 

 

[dcollins]

That looks like a scan result, not mb-clean. But that's ok, based on your error, this is most likely due to a compatibility issue with F-Secure. Can you follow the instructions below to put in proper exclusions

https://support.malwarebytes.com/customer/en/portal/articles/2729799-f-secure-internet-security-and-malwarebytes-3-0-6-conflict?b_id=6400

[oldy]

Thank you, dcollins, I have done as requested in F-Secure.

[dcollins]

Is Malwarebytes working now?

[oldy]

1 hour ago, dcollins said:

Is Malwarebytes working now?

Sorry for being so long in replying dcollins, but when I did a restart in the past Malwarebytes started up OK, so I turned the computer off and waited long enough to make sure that it would be possible start after being shut down for a length of time.

Wow.......It's up and running just fine and I am one happy chappy, I must admit after reading all the accolades regarding Malwarebytes over a period of time I have come to rely on it.

My sincere thanks to you and your comrades for stepping in to help me sort this problem out by giving your time and expertise.

Regards to you all.

Oldy.

[oldy]

Update. this morning Malwarebytes is up and running just fine thanks to your help, its good not to have to install Malwarebytes every time I reboot the computer.

[Porthos]

12 minutes ago, oldy said:

Update. this morning Malwarebytes is up and running just fine thanks to your help, its good not to have to install Malwarebytes every time I reboot the computer.

Thanks for the update.