BSOD Bad Header Pool mwac.sys

[redex]

Hi, I'm getting a bad pool header bsod. It happens when I connect to the internet. I have uninstalled bitdefender 2017, and the bsod still persists. I started getting this error when the installed on date for bitdefender in programs and features changed randomly ( which has happened twice now.) I'm not sure if this is to do with malware. Malwarebytes anti-exploits installed on date also changed randomly. I don't know if this is normal behaviour.

I started a thread here that has minidump files in it: 

https://www.tenforums.com/bsod-crashes-debugging/83605-bsod-bad-pool-header-when-connecting-internet.html#post1017081

Thanks for reading! =)

-Red.

Edited May 10, 2017 by redex

[1PW]

Hello @redex and

The Helpers/Staffers will need to see the logs that are tailored for Malwarebytes use.

Please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs

The 4 separate logs to be only attached are logs.zip, FRST.txt, Addition.txt, and MB-CheckResult.txt.  Please do not archive all 4 of these reports.

Please consider selecting the "Follow/Following" button, near the upper-right corner of your topic, to receive timely email notifications about updates to your topic.

Thank you.

[redex]

Hi, I have attached the log files, thanks! =)

Also, would it be possible for you to upload frst to somewhere for me? Mine says publisher unknown on both windows 8 & windows 10. I'm not sure if this is caused by malware.Thanks!

-Red.

logs.zip

FRST2.txt

Addition2.txt

mb-check-results.zip

[Porthos]

Lets clean removed your real old version and install the newest version. Follow the instructions in the following post and report back.

 

Edited May 12, 2017 by Porthos

[nikhils]

Hello @redex

From your MB-Check logs it seems you have an older product version and component package version. The Bad pool header for the mwac module was a fix we put into a newer component package update.

I would recommend this:

Download and Run the MB clean tool : https://downloads.malwarebytes.com/file/mb_clean

Tool will ask for a reboot. Reboot and choose to install the latest product 3.1.2.1733.

That will fix your issue.

Thank you.

Edited May 12, 2017 by bdubrow

[redex]

Hi, this worked. Thank you.

[nikhils]

Hello @redex,

Glad you were able to upgrade to the latest version without issues and that everything looks good.

Best,

[redex]

Yup, thanks mate ^-^