MBAM Premium affecting MS Office

[ferris]

I just did a clean install of a laptop and went through the process of loading all the customers programs. When it came to MS Office and saving a document word would stop responding. Went through all the troubleshooting steps..uninstalling...reinstalling. repair install few other tips found online and nothing worked.

The customer needed the computer for the weekend so she took it and somehow she accidentally refreshed the computer. So we had to reload all the programs again. But the problem remained. Finally I did remote access with MS Tech support. They stopped all services from running and that fixed the issue. So i went one by one and added them all back and word worked every time except when I turned MBAM services back on. So i uninstalled it and reinstalled it and did the same thing. Then I used the mbam clean up tool and reinstalled and still doing the same thing. 

If I try to save a document or a spreadsheet the program stops responding. I can type out a full document but its only when I try to save it...any suggestions please? Thanks

 

Windows 10 Home x64 Version 1703 OS Build 15063.250 on a Lenovo Laptop non touch screeen. Office 2016 Via online 365 subscription

[Firefox]

Hello and Welcome...

This issue has been fixed in the latest beta version... Are you running 3.0.6? 

 

[ferris]

Im running 3.0.6.1469 just downloaded it last night from malwarebytes. I will try the beta. Can I install over the current version or do you recommend I remove current first?

[Firefox]

Install over the current version should be all that is needed....

[nikhils]

Hello @ferris

You should be able to install over the current version without issues. Your License key will get carried over.

Let us know if you run into issues.

Thank you,

[ferris]

it seemed to have fixed the issue thanks again. I have just learned the beta has corrected the touch screen issue where you cant select the c drive in custom scan. Thanks again!

[nikhils]

Thank you @ferris

Glad we could help.

Thank you,

[blacksteak]

Hello.

I was having the same issue for months; always unable to find the root cause of this, as it appears randomly and even after two clean installs of Windows 10.

Thanks for pointing this out...

[nikhils]

Hello @blacksteak

Hopefully you should not see that issue using the latest stable Beta 3.1.1 build.

Thank you,