RonWhite Posted May 8, 2017 ID:1122894 Share Posted May 8, 2017 Trying to upgrade to the latest paid version. My latest error message is: "setup is unable to create the directory c:\programdata\Malwarebytes" Error 5 access is denied. I tried uninstalling my old version, even using the mbam cleanup tool. After getting a different error 5, I went into safe mode and deleted the entire Malwarebytes folder from the c:\ProgramData file. The folder no longer shows there. Attached are the requested files. FRST.txt MB-CheckResult.txt Addition.txt Link to post Share on other sites More sharing options...
dcollins Posted May 8, 2017 ID:1122981 Share Posted May 8, 2017 Can you try running mb-clean from safe mode and upload your mb-clean-results.txt file that shows up on your desktop? https://downloads.malwarebytes.com/file/mb_clean Link to post Share on other sites More sharing options...
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