Need Help in Malwarebytes

[FaithSE]

I need help. Malwarebytes, Avast Antivirus, & HijackThis won't load. I tried Comboplus and I don't know what to do. Please help me as soon as possible.

[Maurice Naggar]

Hello Faith,

Kindly state your version of Windows.

BTW, do NOT run "Comboplus" or any other tool on your own. Do not self-medicate if you want my guided help.

And do as much as possible of the following:

1. Set Windows to show all files and all folders.

On your Desktop, double click My Computer, from the menu options, select tools, then Folder Options, and then select VIEW Tab and look at all of settings listed.

"CHECK" (turn on) Display the contents of system folders.

Under column, Hidden files and folders----choose ( *select* ) Show hidden files and folders.

Next, un-check Hide extensions for known file types.

Next un-check Hide protected operating system files.

2. Take out the trash (temporary files & temporary internet files)

Please download ATF Cleaner by Atribune, saving it to your desktop. It is used to cleanout temporary files & temp areas used by internet browsers.

Start ATF-Cleaner.exe to run the program.

Under Main choose: Select All

Click the Empty Selected button.

If you use Firefox browser, do this also:

Click Firefox at the top and choose: Select All

Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt.

If you use Opera browser, do this also:

Click Opera at the top and choose: Select All

Click the Empty Selected button.

NOTE: If you would like to keep your saved passwords, please click No at the prompt.

Click Exit on the Main menu to close the program.

ATF-Cleaner should be run per the above in every user-login account {User Profile}

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3. Important! => Open Notepad > Click on Format > Uncheck Word wrap, if checked. Exit Notepad.

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Next, Download OTL by OldTimer to your desktop: http://oldtimer.geekstogo.com/OTL.exe

• Close all open windows on the Task Bar. Click the icon (for Vista, right click the icon and Run as Administrator) to start the program.
  
• In the lower right corner of the Top Panel, checkmark "LOP Check" and checkmark "Purity Check".
  
• Now click Run Scan at Top left and let the program run uninterrupted. It will take about 4 minutes.
  
• It will produce two logs for you, one will pop up called OTL.txt, the other will be saved on your desktop and called Extras.txt.
  
• Exit Notepad. Remember where you've saved these 2 files as we will need both of them shortly!
  
• Exit OTL by clicking the X at top right.
  

Download Security Check by screen317 and save it to your Desktop: here or here

• Run Security Check
  
• Follow the onscreen instructions inside of the command window.
  
• A Notepad document should open automatically called checkup.txt; close Notepad. We will need this log, too, so remember where you've saved it!
  

If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.

Then copy/paste the following into your post (in order):

• the contents of OTL.txt;
  
• the contents of Extras.txt ; and
  
• the contents of checkup.txt
  

Be sure to do a Preview prior to pressing Submit because all reports may not fit into 1 single reply. You may have to do more than 1 reply.

Do not use the attachment feature to place any of your reports. Always put them in-line inside the body of reply.