jim7 Posted May 3, 2017 ID:1121877 Share Posted May 3, 2017 Hi When visiting one particular website, my dad has started getting the popup do you want to open or save js.js. from pixel.mathtag.com He has a Windows 7 PC and is using Internet Explorer. He is using the latest installation of Malwarebytes with latest updates. Malwarebytes does not detect any issues. Can anyone please advise what action he could take. Thank you Jim Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted May 3, 2017 ID:1121882 Share Posted May 3, 2017 (edited) Hello and Please download Farbar Recovery Scan Tool and save it to your desktop. Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. Double-click to run it. When the tool opens click Yes to disclaimer. Press Scan button. button. It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply. The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply. Edited May 3, 2017 by TwinHeadedEagle Link to post Share on other sites More sharing options...
jim7 Posted May 6, 2017 Author ID:1122622 Share Posted May 6, 2017 TwinHeadedEagle, Thank you for your fast response. Please find attached the files you requested generated by FRST. Thanks Jim Addition.txt FRST.txt Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted May 6, 2017 ID:1122657 Share Posted May 6, 2017 Fix with Farbar Recovery Scan Tool This fix was created for this user for use on that particular machine. Running it on another one may cause damage and render the system unstable. Download attached fixlist.txt file and save it to the Desktop: Both files, FRST and fixlist.txt have to be in the same location or the fix will not work! Right-click on icon and select Run as Administrator to start the tool. (XP users click run after receipt of Windows Security Warning - Open File). Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. When finishes FRST will generate a log on the Desktop, called Fixlog.txt. Please attach it to your reply. How is your computer behaving now? fixlist.txt Link to post Share on other sites More sharing options...
jim7 Posted May 7, 2017 Author ID:1122766 Share Posted May 7, 2017 TwinHeadedEagle, Thank you again for the fast response and clear instructions. I used to work in IT at a bank. We were very cautious about distributing any system logs to any external party. Erring on the side of caution about personal details being uploaded to the internet, in the FRST.txt & Addition.txt that I uploaded, I had changed the PC name and the account logon names. As your message says the fix was created 'for this user for use on that particular machine' I wonder if I've screwed this process up. Apologies if I have. Since the fixlist.txt doesn't mention PC name or account logon names, hopefully I haven't. Please confirm if I change the PC name and account logon names in FRST.txt and Addition.txt back to what they should be and run FRST with the fixlist.txt will that be OK? Thank you Jim Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted May 7, 2017 ID:1122768 Share Posted May 7, 2017 No you don't need to do anything. Just perform a FRST fix. Link to post Share on other sites More sharing options...
jim7 Posted May 8, 2017 Author ID:1123095 Share Posted May 8, 2017 TwinHeadedEagle, Thank you for your response. The FRST fix completed OK. Please find attached Fixlog.txt The problem still remains. Thank you Jim Fixlog.txt Link to post Share on other sites More sharing options...
jim7 Posted May 16, 2017 Author ID:1125319 Share Posted May 16, 2017 Hi, Please can anyone offer any further assistance, still getting the popup do you want to open or save js.js. from pixel.mathtag.com Thank you Jim Link to post Share on other sites More sharing options...
TwinHeadedEagle Posted May 16, 2017 ID:1125440 Share Posted May 16, 2017 You should have reminded me. I don't know why is this happening, it is probably related only to that website you're visiting. Your computer isn't infected. Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted August 2, 2017 Root Admin ID:1148552 Share Posted August 2, 2017 We're sorry. It looks like your topic was somehow overlooked. Due to the length of time we'll go ahead and close this topic now but if you still actually need help please send a private message to one of the Moderators and we'll assist you.Thank you and sorry we missed your topic. Link to post Share on other sites More sharing options...
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