ogarrio Posted May 2, 2017 ID:1121605 Share Posted May 2, 2017 Good afternoon, I write because for 4 days the message of your application comes out on my pc in which it tells me that I am not totally protected and that I activate the protection against exploits, I already do and in particular this protection is always "starting" But never activated. I'm afraid to uninstall the application and reinstall it since I lose my license. I hope they help me and give me a solution. A greeting. Link to post Share on other sites More sharing options...
nikhils Posted May 2, 2017 ID:1121610 Share Posted May 2, 2017 Hello @ogarrio Sorry to hear you are experiencing issues with out product. Can you please run the MB-Check tool and post the result to this conversation. That would help us with isolating your issue. Tool an be found at: https://downloads.malwarebytes.org/file/mb3_check Thank you, Link to post Share on other sites More sharing options...
ogarrio Posted May 2, 2017 Author ID:1121612 Share Posted May 2, 2017 Without results, it remains the same, the protection "exploits" is not activated, always "starting" Link to post Share on other sites More sharing options...
nikhils Posted May 2, 2017 ID:1121619 Share Posted May 2, 2017 Hello @ogarrio Can you please do the following steps. 1. Run the MB-Check tool. Use the link https://downloads.malwarebytes.org/file/mb3_check to download the tool. 2. Once you run the tool this will create the MB-CheckResults.txt file on your desktop. 3. Please attach that file to your reply. 4. We can check what's going on based on that MB-CheckResults log file. Thank you, Link to post Share on other sites More sharing options...
ogarrio Posted May 2, 2017 Author ID:1121626 Share Posted May 2, 2017 Allowed file extensions are: doc, csv, docx, dmp, gif, gz, jpg, log, mp3, mp4, png, pdf, psd, rar, wmv, xls, xlsx, zip, txt, 7zip, 7z, jpeg OK It is not possible to attach the file. Sorry Link to post Share on other sites More sharing options...
ogarrio Posted May 2, 2017 Author ID:1121629 Share Posted May 2, 2017 Sorry MB-CheckResult.txt Link to post Share on other sites More sharing options...
Porthos Posted May 2, 2017 ID:1121653 Share Posted May 2, 2017 1 hour ago, ogarrio said: Sorry MB-CheckResult.txt Try reattaching, please. Link to post Share on other sites More sharing options...
ogarrio Posted May 2, 2017 Author ID:1121656 Share Posted May 2, 2017 MB-CheckResult.txt Link to post Share on other sites More sharing options...
Porthos Posted May 2, 2017 ID:1121662 Share Posted May 2, 2017 22 minutes ago, ogarrio said: MB-CheckResult.txt Thanks that worked. In the meantime, there is a new beta version that could fix your issues. Link to post Share on other sites More sharing options...
ogarrio Posted May 2, 2017 Author ID:1121666 Share Posted May 2, 2017 ok thanks I'll let you know. Link to post Share on other sites More sharing options...
Porthos Posted May 2, 2017 ID:1121670 Share Posted May 2, 2017 8 minutes ago, ogarrio said: I'll let you know. Please do and if it does not help get us a new MB check log. Link to post Share on other sites More sharing options...
ogarrio Posted May 3, 2017 Author ID:1121817 Share Posted May 3, 2017 Perfect!! Thanks. Link to post Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now