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v. 3.1.0.1716 - unable to connect to service


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  • Staff

Ok, did you perform a normal uninstall after the first failure, or did you use mb-clean? If you used mb-clean, do you still have the mb-clean log that you can upload?

Lastly, please note that we update our support tools pretty consistently so the version of mb-check you used is a little older. We always recommend downloading the latest version from https://downloads.malwarebytes.com/file/mb3_check before uploading logs (the only reason I mention it this time is that it would have grabbed your mb-clean-results.txt log file if it exists)

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  • Staff

OK, well I think we're at an impass until the next update comes out. If you get into this state again, can you please run the latest mb-check before you uninstall the current version so we can see the broken state?

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@dcollins

After CU 1.0.141 came out I first thought I would download and install it in order to get the error and then get new logs for you.  Instead, I just waited until it was installed automatically by the program.  It finally got installed today.  No problems.  I did not get the unable to connect service error.  So, I guess the solution for me is to just wait around and let the auto update work and not download and install over an old version.

Thanks
Bill

Edited by BillH99999
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unable to reconnect to service  shortly after installing the newer version.  

I need to have someone hold my hand with this!  From reading this forum it seems like have to uninstall Malwarebytes and reinstall. I have the paid version. The version I have currently installed is 3.1.2.1733

I should reinstall the public version and then put my product keys in if I can find them?

Thanks -LisaJo

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  • 2 months later...

Just thought I'd post an update.

I just downloaded and installed 3.2.2.  The install required that I restart, but it went without a hitch and everything seems to be working fine.  I did not get the "unable to connect service" error that I got on the last four "versions" that I installed including the 3.0 betas, 3.1.0, 3.1.1 and 3.1.2.  Looks like whatever was causing the problem was fixed.

Thanks,
Bill

Edited by BillH99999
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