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MB crashes when running quarantine

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Windows 8.1 system.  Yesterday I was helping a friend look for malware on their computer.  Downloaded and installed the latest updates.  Found over 300 items to remove but when we clicked on remove selected the program crashed.  Restarted the computer and did it again with the same results.  Before I return to their house, I'm looking for info on what I might try.  We ran out of time to boot into safe mode and run the program their so I'm thinking that is the first thing to try.  Norton 360 finds nothing on this computer - wish they had not bought it.

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  • 5 weeks later...

I have not been back to my friends house and they seem to be happy with the way the computer is running at the moment.  I do plan to do a scan while in safe mode to see if that one will complete the next time I visit at their house.

Edited by jnealand
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  • 1 month later...
  • Root Admin

We're sorry. It looks like your topic was somehow overlooked. Due to the length of time we'll go ahead and close this topic now but if you still actually need help please send a private message to one of the Moderators and we'll assist you.Thank you and sorry we missed your topic.

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