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SPJ

Please help me BSOD!

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I currently use Malwarebytes and Windows Defender to protect my computer. Yesterday in the middle of working a blue screen popped up with a sad face and the message KERNEL SECURITY CHECK FAILURE. When I try to run a malwarebytes scan the bsod pops up before it can finish in normal and security mode. Sometimes the message says IRQL NOT SUPPORTED. I saw on another forum to try recovery but a message tells me I can't. i tried started from last good configuration date message says I can't. I tried Uninstalling recent security update and the bsod pops up before it can finish the uninstall and restarts. The yellow exclamation mark is next to Consumer IR Device. I've been troubleshooting and nothing has worked so far. Someone pleeease help me!=0(

 

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Hello @SPJ and :welcome:

Thank you for your topic.  In order to offer you the most complete and accurate assistance, the Malwarebytes' staffers and helpers are going to require all of the requested information from within the locked/pinned Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista topic.  Please attach all requested data files to your next reply.

You may also wish to consider left-clicking the "Follow" button, near the upper-right corner of your topic, to receive timely email notifications about updates to your topic.

Thank you again.

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If you still need assistance with this issue, please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum):  https://forums.malwarebytes.org/topic/170037-blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities.
.ZIP is the type file that can be uploaded to the forums.

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I'm running into a similar problem when I try to install the latest updated version of Malwarebytes 3. Every time I try to install it -- even in Safe Mode -- it triggers a BSOD crash (Kernel Security Check Failure).

I have a Lenovo ThinkPad X220 Tablet, with Windows 10 Professional 64-bit.

Here is the relevant crash info, as compiled by WhoCrashed:

* * *

Crash dump directory: C:\WINDOWS\Minidump
Crash dumps are enabled on your computer.

On Sun 7/16/2017 1:46:34 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\071617-92406-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x14ECE0)
Bugcheck code: 0x139 (0x3, 0xFFFFC280E178B930, 0xFFFFC280E178B888, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


On Sun 7/16/2017 1:46:34 PM your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: mbamswissarmy.sys (MBAMSwissArmy+0x389F6)
Bugcheck code: 0x139 (0x3, 0xFFFFC280E178B930, 0xFFFFC280E178B888, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\drivers\mbamswissarmy.sys
product: Malwarebytes SwissArmy
company: Malwarebytes
description: Malwarebytes SwissArmy
Bug check description: The kernel has detected the corruption of a critical data structure.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: mbamswissarmy.sys (Malwarebytes SwissArmy, Malwarebytes).
Google query: Malwarebytes KERNEL_SECURITY_CHECK_FAILURE

 


Conclusion


2 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:
mbamswissarmy.sys (Malwarebytes SwissArmy, Malwarebytes)

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.

Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

 

* * *

Based on the above information, any solution to this problem will be greatly appreciated. 

   

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SkeeterVT - please start your own topic and include the following report(s) there:

Please run this report collecting tool so that we can provide a complete analysis: (from the pinned topic at the top of the forum):  https://forums.malwarebytes.org/topic/170037-blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

FYI - I don't often use the Perfmon report, so if it doesn't work please just let me know.
NOTE:  On problem systems it can take up to 20 minutes for the log files to complete.  Please be patient and let it run.

If you still have problems with it running, there's an alternate tool here (direct download link):  https://github.com/blueelvis/BSOD-Inspector/releases/download/1.0.5/BSODInspector-1.0.5.exe

NOTE:
Please zip up the (.ZIP) files - do not use .RAR, .7z or other compression utilities.
.ZIP is the type file that can be uploaded to the forums.

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