MBAM3 and VPN confliction

[leeduk0]

Hi all,

First time user on here so I hope I have posted in the right place.

I recently downloaded the MBAM trial and am evaluating the pro version for 14 days before buying.

I have to use a VPN when doing some assignments at my university.

This is done by using the Big-IP Edge Client (F5).

My problem is when MBAM is running it will not give me internet access as it is clearly blocking a process from being used. I added the client's folder from program files to exlcusion but that has not worked. My knowledge on excluding items is not that great so I could really do with some support with solving this isssue.

[AdvancedSetup]

Hello @leeduk0 and

If our program is blocking it should be logging it. Please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt) and we'll check and see what we can find going on.

Cheers

Ron

 

[dcollins]

Can you try adding the IP address of your VPN server to the exclusions list as well please?