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Malwarebytes Restarts Computer without Confirmation


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Running Malwarebytes 3.0.6.1469 and did a manual check for definition updates. Closed Malwarebytes after it appeared definition updates was performed.

I then maximized my Firefox browser and starting to browse websites when my computer suddenly flashed the Restarting blue screen. I was not given any previous notice or any ability to decline any Restart. I had tabs open in Firefox as well as open programs. Everything was automatically closed.

To verify that Malwarebytes did this I checked the system logs and seen this event at the time of the restart:

The process C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe (DESKTOP) has initiated the restart of computer DESKTOP on behalf of user NT AUTHORITY\SYSTEM for the following reason: Legacy API shutdown
 Reason Code: 0x80070000
 Shutdown Type: restart
 Comment:

Perhaps this is ultimately a Windows 10 issue to allow the machine to close all open programs and lose your work without any notice or ability to decline or accept, but it was Malwarebtyes that initiated the request. Why did Malwarebytes do this to a machine that was actively being used? And without any notice? This is the first time I've experienced such an issue but it's a tad inconvenient to lose your work and place for a forced, unannounced, restart!

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  • Root Admin

Hello @Turbocpe

Let's try do a clean removal and reinstall of the program and see if that corrects the issue.

Please read the following topic and then run the Malwarebytes Clean Removal tool mb-clean

https://forums.malwarebytes.com/topic/196955-malwarebytes-mb-clean-tool/

The download link for the tool is:  https://downloads.malwarebytes.com/file/mb_clean


Restart the computer when done and reinstall Malwarebytes 3 with the latest build again.

Here is the link for the latest installer
https://downloads.malwarebytes.com/file/mb3


Thank you

Ron

 

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