Will not activate

[j9ksf]

I have the same problem, maxb, and to date no suggestions for activating have been successful despite assistance. It all started when the program stopped updating, followed by an uninstall and reinstall.

[j9ksf]

Here's  the snip of my activation problem:

 

 

Edited April 23, 2017 by exile360
Obfuscated license info

[nikhils]

Hello @j9ksf

Here is my recommendation. Close the Malwarebytes window.

Launch IE and navigate to www.google.com

After the google page loads, try the activation for your Malwarebytes product.

That should fix the issue you are seeing. Let us know if that worked.

Thank you,

[j9ksf]

3 hours ago, nikhils said:

Hello @j9ksf

Here is my recommendation. Close the Malwarebytes window.

Launch IE and navigate to www.google.com

After the google page loads, try the activation for your Malwarebytes product.

That should fix the issue you are seeing. Let us know if that worked.

Thank you,

Sorry, but this does not work for me. I get the same ssl message.

[j9ksf]

Sorry, but this didn't work.

[Porthos]

14 minutes ago, j9ksf said:

Sorry, but this didn't work.

I think is is time for some logs. Please get steps 6-8 from this post.

 

Edited April 24, 2017 by Porthos

[Firefox]

Lets get some logs so the staff can review them to see if they can tell what may be happening...

1. Please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)
2. NOTE: More info about the latest Malwarebytes 3.0.6 CU4.1 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox