Gt-truth Posted April 25, 2017 ID:1119699 Share Posted April 25, 2017 (edited) Hi I already with latest version of malwarebytes . but not really sure why I kept getting an dll missing error on every window started up (I gets this error upon every windows boot) i.e : mbamtray.exe error.... is popping on the desktop after every power on of the windows system . however .... even there an error .... the malwarebytes is still running in the startup ???? Edited April 25, 2017 by Gt-truth Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 25, 2017 Root Admin ID:1119743 Share Posted April 25, 2017 Hello @Gt-truth Please read the following topic and then run the Malwarebytes Clean Removal tool mb-clean https://forums.malwarebytes.com/topic/196955-malwarebytes-mb-clean-tool/ The download link for the tool is: https://downloads.malwarebytes.com/file/mb_clean Restart the computer when done and reinstall Malwarebytes 3 with the latest build again. Here is the link for the latest installerhttps://downloads.malwarebytes.com/file/mb3 Thank you Ron Link to post Share on other sites More sharing options...
Gt-truth Posted April 25, 2017 Author ID:1119761 Share Posted April 25, 2017 (edited) 3 hours ago, AdvancedSetup said: Hello @Gt-truth Please read the following topic and then run the Malwarebytes Clean Removal tool mb-clean https://forums.malwarebytes.com/topic/196955-malwarebytes-mb-clean-tool/ The download link for the tool is: https://downloads.malwarebytes.com/file/mb_clean Restart the computer when done and reinstall Malwarebytes 3 with the latest build again. Here is the link for the latest installerhttps://downloads.malwarebytes.com/file/mb3 Thank you Ron Hi @AdvancedSetup I have done this before by going to uninstall malwarebytes version 3 with Revo uninstaller and do a windows reboot then I have to using MB clean-up tool and restart the system once again and then I have to re-install the malwarebytes .... then I had to powered-off my system and then powered-on the system and the error is still occurs ! and I have done this again just now to make sure I have doing this correctly ! and I really hope to not getting this error again .... and thank to you to help me out .... and you’re welcome ! Edited April 25, 2017 by Gt-truth Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 27, 2017 Root Admin ID:1120282 Share Posted April 27, 2017 You don't need to use Revo uninstaller. Just the tool I linked to. So is it now working? or you're still having an error? Link to post Share on other sites More sharing options...
Gt-truth Posted April 30, 2017 Author ID:1120984 Share Posted April 30, 2017 (edited) On 4/27/2017 at 9:45 AM, AdvancedSetup said: You don't need to use Revo uninstaller. Just the tool I linked to. that because MB-clean-up tool it will missed or unable to removing some of MALWAREBYTES files . and that why I had to use an uninstaller software anyway .... On 4/27/2017 at 9:45 AM, AdvancedSetup said: So is it now working? or you're still having an error? yes . it was working fine . but when I re-checked at MALWAREBYTES . i have been noticed that all real-time protection at main UI is on ....likewise .... but when I hover at the settings it says I have two real-time protection module off !! note : I have make another new cleaning-up of malwarebytes and all I gets is protection module not working Edited April 30, 2017 by Gt-truth typo Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 30, 2017 Root Admin ID:1120986 Share Posted April 30, 2017 The new Malwarebytes Clean Tool does not leave files behind anymore. That was an older version. Please follow the directions from this post and provide all the requested logs. https://forums.malwarebytes.com/topic/190532-having-problems-using-malwarebytes-please-follow-these-steps/ Thanks Link to post Share on other sites More sharing options...
Gt-truth Posted April 30, 2017 Author ID:1120992 Share Posted April 30, 2017 done . waiting for your help @AdvancedSetup Link to post Share on other sites More sharing options...
Gt-truth Posted April 30, 2017 Author ID:1120994 Share Posted April 30, 2017 (edited) I have make a video and had to upload it to this topic not really sure if I’ve misunderstand something at UI and the program settings .so if there was no problem with the MALWAREBYTES then you can to removed my topic !! Edited April 30, 2017 by Gt-truth video been removed Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted April 30, 2017 Root Admin ID:1120996 Share Posted April 30, 2017 Based on your video I'm not seeing an issue. When you check for updates the protection module will quickly disable while it loads the updated version into memory. Then it reenables itself. Link to post Share on other sites More sharing options...
Gt-truth Posted April 30, 2017 Author ID:1121005 Share Posted April 30, 2017 1 hour ago, AdvancedSetup said: Based on your video I'm not seeing an issue. When you check for updates the protection module will quickly disable while it loads the updated version into memory. Then it reenables itself. well seems ok then if there was no any problems ! thank you for all helps Link to post Share on other sites More sharing options...
Gt-truth Posted May 10, 2017 Author ID:1123500 Share Posted May 10, 2017 (edited) Unfortunately, I still get several new/old error codes on every boot . however MALWAREBYTES is still running at system tray area .? even with newly beta I still get several new/old error . Edited May 10, 2017 by Gt-truth Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 10, 2017 Root Admin ID:1123552 Share Posted May 10, 2017 Thanks for all the logs. Please give me some time to review them. If I've not replied within the next 24 hours though please remind me in PM. Ron Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 10, 2017 Root Admin ID:1123617 Share Posted May 10, 2017 Hi there, Please note we have released a new version. Please do another Clean Removal -- it should offer to install the latest version for you on reboot. Let me know if that improves things for you. There are some issues with your computer that should be corrected, but I don't believe they should be affecting our program. Ron Link to post Share on other sites More sharing options...
Gt-truth Posted May 10, 2017 Author ID:1123620 Share Posted May 10, 2017 1 minute ago, AdvancedSetup said: Hi there, Please note we have released a new version. Please do another Clean Removal -- it should offer to install the latest version for you on reboot. Let me know if that improves things for you. There are some issues with your computer that should be corrected, but I don't believe they should be affecting our program. Ron HI @AdvancedSetup thanks to you for reply . I have made another clean-up of MALWAREBYTES and I just read this topic you’ve linked me to . so I download the latest MALWAREBYTES version and I will have some time to report any problem to you . btw : this is a clean system . Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 10, 2017 Root Admin ID:1123626 Share Posted May 10, 2017 The system is not infected, but the Event Logs do show that you have certain services or applications that are not working correctly. Not malware related, just general PC issues. Link to post Share on other sites More sharing options...
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