CreateService Failed to perform desired action. Error Code: 1073

[SomeCutzUp.com]

When trying to "Start Protection" I am now getting the following errors:

CreateService Failed to perform desired action. Error Code: 1073

The Malwarebytes' Anti-Malware Protection Module is already running!

I have tried Uninstalling, running mbam-clean, restarting and same error.

Here is the info requested:

Malwarebytes' Anti-Malware 1.39

Database version: 2493

Windows 5.1.2600 Service Pack 3

7/24/2009 12:16:39 AM

mbam-log-2009-07-24 (00-16-39).txt

Scan type: Full Scan (C:\|D:\|E:\|G:\|H:\|I:\|J:\|K:\|)

Objects scanned: 387196

Time elapsed: 1 hour(s), 31 minute(s), 24 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 9:14:37 AM, on 7/24/2009

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v7.00 (7.00.6000.16827)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\nvsvc32.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\eBoostr\EBstrSvc.exe

C:\WINDOWS\system32\lxdicoms.exe

C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe

C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe

C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe

C:\Program Files\Softwin\BitDefender10\vsserv.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\explorer.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: Google Gears Helper - {E0FEFE40-FBF9-42AE-BA58-794CA7E3FB53} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.30.0\gears.dll

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - (no file)

O4 - HKLM\..\Run: [WD Drive Manager] C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrUI.exe

O4 - HKLM\..\Run: [bDMCon] "C:\Program Files\Softwin\BitDefender10\bdmcon.exe" /reg

O4 - HKLM\..\Run: [bDAgent] "C:\Program Files\Softwin\BitDefender10\bdagent.exe"

O4 - HKLM\..\Run: [MaxtorOneTouch] C:\PROGRA~1\Maxtor\OneTouch\Utils\OneTouch.exe

O4 - HKLM\..\Run: [MXOBG] C:\WINDOWS\MXOALDR.EXE

O4 - HKLM\..\Run: [lxdimon.exe] "C:\Program Files\Lexmark 3500-4500 Series\lxdimon.exe"

O4 - HKLM\..\Run: [lxdiamon] "C:\Program Files\Lexmark 3500-4500 Series\lxdiamon.exe"

O4 - HKLM\..\Run: [Vistadrv] C:\Program Files\VistaDrives\vsdrv.exe

O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

O4 - HKLM\..\Run: [snpstd3] C:\WINDOWS\vsnpstd3.exe

O4 - HKLM\..\Run: [HP KEYBOARDg] "C:\Program Files\Hewlett-Packard\HP Wireless Elite Keyboard\HPKEYBOARDg.EXE"

O4 - HKLM\..\Run: [nwiz] nwiz.exe /install

O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit

O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup

O4 - HKLM\..\Run: [googletalk] C:\Program Files\Google\Google Talk\googletalk.exe /autostart

O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [MoneyBackgoundBanking] "C:\Program Files\Microsoft Money Plus\MNYCoreFiles\mnybbsvc.exe"

O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\D\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c

O4 - S-1-5-18 Startup: Shortcut to StartPortableApps.lnk = H:\StartPortableApps.exe (User 'SYSTEM')

O4 - S-1-5-18 Startup: UberIcon.lnk = C:\WINDOWS\BricoPacks\Crystal Clear\UberIcon\UberIcon Manager.exe (User 'SYSTEM')

O4 - .DEFAULT Startup: Shortcut to StartPortableApps.lnk = H:\StartPortableApps.exe (User 'Default user')

O4 - .DEFAULT Startup: UberIcon.lnk = C:\WINDOWS\BricoPacks\Crystal Clear\UberIcon\UberIcon Manager.exe (User 'Default user')

O4 - Startup: Shortcut to StartPortableApps.lnk = H:\StartPortableApps.exe

O4 - Startup: UberIcon.lnk = C:\WINDOWS\BricoPacks\Crystal Clear\UberIcon\UberIcon Manager.exe

O4 - Global Startup: eBoostr Control Panel.lnk = C:\Program Files\eBoostr\eBoostrCP.exe

O4 - Global Startup: MultiMon Taskbar.lnk = C:\Program Files\MMTaskbar\MultiMon.exe

O4 - Global Startup: Start the tray icon (2).lnk = C:\Program Files\Echo Digital Audio\Console3\launch.exe

O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000

O9 - Extra button: (no name) - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.30.0\gears.dll

O9 - Extra 'Tools' menuitem: &Gears Settings - {09C04DA7-5B76-4EBC-BBEE-B25EAC5965F5} - C:\Program Files\Google\Google Gears\Internet Explorer\0.5.30.0\gears.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://www.update.microsoft.com/windowsupd...b?1231767288984

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1243621698375

O23 - Service: BitDefender Scan Server (bdss) - Unknown owner - C:\Program Files\Common Files\Softwin\BitDefender Scan Server\bdss.exe

O23 - Service: eBoostr Service (EBOOSTRSVC) - eBoostr.com - C:\Program Files\eBoostr\EBstrSvc.exe

O23 - Service: Seagate Service (FreeAgentGoNext Service) - Seagate Technology LLC - C:\Program Files\Seagate\SeagateManager\Sync\FreeAgentService.exe

O23 - Service: gearsec - GEAR Software - C:\WINDOWS\system32\gearsec.exe

O23 - Service: Google Desktop Manager 5.8.809.23506 (GoogleDesktopManager-092308-165331) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

O23 - Service: Google Update Service (gupdate1c9b0c86165d542) (gupdate1c9b0c86165d542) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe

O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe

O23 - Service: BitDefender Desktop Update Service (LIVESRV) - SOFTWIN S.R.L. - C:\Program Files\Common Files\Softwin\BitDefender Update Service\livesrv.exe

O23 - Service: lxdiCATSCustConnectService - Lexmark International, Inc. - C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\\lxdiserv.exe

O23 - Service: lxdi_device - - C:\WINDOWS\system32\lxdicoms.exe

O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

O23 - Service: Retrospect Launcher (RetroLauncher) - Dantz Development Corporation - C:\Program Files\Dantz\Retrospect\retrorun.exe

O23 - Service: SMServer - SMServer - C:\WINDOWS\system32\snmvtsvc.exe

O23 - Service: BitDefender Virus Shield (VSSERV) - SOFTWIN S.R.L. - C:\Program Files\Softwin\BitDefender10\vsserv.exe

O23 - Service: WD Drive Manager Service (WDBtnMgrSvc.exe) - WDC - C:\Program Files\Western Digital\WD Drive Manager\WDBtnMgrSvc.exe

O23 - Service: BitDefender Communicator (XCOMM) - SOFTWIN S.R.L - C:\Program Files\Common Files\Softwin\BitDefender Communicator\xcommsvr.exe

--

End of file - 8640 bytes

[SomeCutzUp.com]

After rebooting in Safemode 3 times...I was able to get this back to normal.

[SomeCutzUp.com]

Actually that is incorrect I still can't get malwarebytes to run...any help would be appreciated.

[SomeCutzUp.com]

We were under the impression, as a paying customer, we would get service.

[RubbeR DuckY]

Please contact support@malwarebytes.org if you are a paying customer.

Best regards,

Marcin

[AdvancedSetup]

Post closed. User should contact the Support Helpdesk as a paying customer.