Kimberlover Posted April 24, 2017 ID:1119549 Share Posted April 24, 2017 After two weeks of struggling with being locked out of my protection, I'm at a loss. I sent a message to MB support. The return reply was to download mb-check, followed by mb-log.txt, then mb-clean. The mb-check was complete along with mb-clean. mb-log.txt would not work for me. I copied the files and sent them to MB support. I have not heard from them. I tried to delete the program from the computer after retrieving my Keys from my spare computer. The program is locked in and will not delete. So, anyone that can help please get on board as I do not feel comfortable being in this fix. Short of getting my computer guru to pitch in which will be expensive for an in home visit, I'll try anything. Link to post Share on other sites More sharing options...
kevinf80 Posted April 24, 2017 ID:1119582 Share Posted April 24, 2017 Hello Kimberlover and welcome to Malwarebytes, Totally Remove Malwarebytes from your system: Download the latest version of Malwarebytes cleanup tool from here: https://downloads.malwarebytes.com/file/mb_clean and save to your Desktop.. If applicable, backup your Malwarebytes license key information and deactivate the product. Close all open applications and deactivate Malwarebytes <---- Very important, do not miss that step To deactivate Malwarebytes: Right click on tray icon, from the opened list select "Quit Malwarebytes" an UAC alert will open, select "Yes" to deactivate Malwarebytes... Double-click mb-clean.exe to run it A prompt to confirm the cleanup will appear, select Yes or No Yes - will proceed with the cleanup process <---- Select this option to start the tool No - will exit the utility The Utility will launch a Command Prompt window which will disappear once the the cleanup process completes. Once completed, a log file ("mb-cleanresult.txt") will be on your desktop and you'll be prompted to reboot We recommend an immediate reboot <--- Do Not miss out this step Suppressing the reboot may result in an incomplete cleanup Upon reboot Malwarebytes will be totally removed from your system Does that work for you.... Thank you, Kevin... Link to post Share on other sites More sharing options...
exile360 Posted May 21, 2017 ID:1128630 Share Posted May 21, 2017 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
Recommended Posts