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Malwarebytes has locked me out


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After two weeks of struggling with being locked out of my protection, I'm at a loss.

I sent a message to MB support. The return reply was to download mb-check, followed by mb-log.txt, then mb-clean.

The mb-check was complete along with mb-clean. mb-log.txt would not work for me.

I copied the files and sent them to MB support. I have not heard from them.

I tried to delete the program from the computer after retrieving my Keys from my spare computer.

The program is locked in and will not delete. So, anyone that can help please get on board as I do not feel comfortable being in this fix.

Short of getting my computer guru to pitch in which will be expensive for an in home visit, I'll try anything.

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Hello Kimberlover and welcome to Malwarebytes,

Totally Remove Malwarebytes from your system:

Download the latest version of Malwarebytes cleanup tool from here: https://downloads.malwarebytes.com/file/mb_clean and save to your Desktop..

If applicable, backup your Malwarebytes license key information and deactivate the product.

Close all open applications and deactivate Malwarebytes <---- Very important, do not miss that step

To deactivate Malwarebytes:

Right click on tray icon, from the opened list select "Quit Malwarebytes" an UAC alert will open, select "Yes" to deactivate Malwarebytes...
 
  • Double-click mb-clean.exe to run it
  • A prompt to confirm the cleanup will appear, select Yes or No
  • Yes - will proceed with the cleanup process <---- Select this option to start the tool
  • No - will exit the utility
  • The Utility will launch a Command Prompt window which will disappear once the the cleanup process completes.
  • Once completed, a log file ("mb-cleanresult.txt") will be on your desktop and you'll be prompted to reboot
  • We recommend an immediate reboot <--- Do Not miss out this step
  • Suppressing the reboot may result in an incomplete cleanup
  • Upon reboot Malwarebytes will be totally removed from your system

Does that work for you....

Thank you,

Kevin...

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  • 4 weeks later...

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