Drain on CPU

[PeterM]

After I downloaded the new fix for MBAM it seemed to take care of the problem on my HP Pavilion for a couple of days. Now its back. I have disabled this from starting through the services.msc. Sems to help some but not perfect. What is the solution here if there is one? My active processes are running in the 60's range.

[Firefox]

Hello and welcome....

Let's try this first to make sure you have a clean re-install of MB3.... (It is recommended that you de-activate your Malwarebytes first before un-installing or using the clean removal tool - the tool can only backup the license info for MB3 so if you have MBAM v1 or v2 you have to de-activate it manually)

1. Please follow the steps in this pinned topic to uninstall your current version of MBAM and reinstall the latest build - Malwarebytes mb-clean tool (NOTE: After uninstalling with the mb-claen tool you will be asked to reboot.  Once you reboot it will ask you if you want to re-install Malwarebytes, you can select YES or you can download the latest version (currently v3.0.6 CU4.1) to re-install from HERE)
2. If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)
3. NOTE: More info about the latest Malwarebytes 3.0.6 CU4.1 HERE; MB 3 User Guide ONLINE; MB 3 User Guide PDF; MB 3 FAQ: Malwarebytes 3.0 - Frequently Asked Questions
   

Please let us know how it goes.

Thank You,

Firefox

[PeterM]

I have already done a clean install, rebooted and downloaded ver 3.0.6.1469. I am running now 62 processes and one app, my email Outlook. I used MB-clean 2.4.1.1015

[Firefox]

Are you still having issues?  If you are still having issues then posting the logs requested in step #2 would be helpful...

[PeterM]

I am still having issues. Here is my log file.

MB-CheckResult.txt

[Firefox]

30 minutes ago, PeterM said:

I am still having issues. Here is my log file.

MB-CheckResult.txt

You are missing more logs... there are a total of 4 files needed in order to assist you... thank

[PeterM]

What files and how do I get them?

[Firefox]

2 hours ago, PeterM said:

What files and how do I get them?

If that does not correct the issue, then please read the following and attach to your next reply the 4 requested logs - Diagnostic Logs (the 4 logs are: mbam logs zipped, FRST.txt, Addition.txt and mb-checkResult.txt)

Start with step 6 in the topic under Diagnostic Logs

[PeterM]

This is what I could find.

Addition.txt

FRST.txt

MBAMSERVICE.LOG

MB-CheckResult.txt

[Firefox]

Thanks for the logs, now lets wait for @dcollins or @AdvancedSetup to stop by and review them to see if they can tell what may be happening in your case.

In the meantime you can try to add exclusions to your antivirus software to see if it helps (to make sure they are not conflicting with each other).

I would like you to add these files to your Anti-Virus exclusions list
 

• C:\Program Files\Malwarebytes\Anti-Malware\assistant.exe
• C:\Program Files\Malwarebytes\Anti-Malware\mbam.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MbamPt.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MBAMService.exe
• C:\Program Files\Malwarebytes\Anti-Malware\mbamtray.exe
• C:\Program Files\Malwarebytes\Anti-Malware\MBAMWsc.exe
• C:\Windows\System32\drivers\mbae64.sys
• C:\Windows\System32\drivers\mbam.sys
• C:\Windows\System32\drivers\MBAMChameleon.sys
• C:\Windows\System32\drivers\MBAMSwissArmy.sys
• C:\Windows\System32\drivers\mwac.sys
• C:\Windows\system32\Drivers\farflt.sys
  

 

[PeterM]

I have put in the exclusions in my Webroot as suggested but I could not find in my windows/system32/drivers.etc etc.through the Webroot add exclusions.  They do not show there.

[Firefox]

That is fine... the most important ones are the ones in Program Files... did that help your issue any?

[PeterM]

Sorry to say, no. I did an uninstall with your uninstaller and rebooted, did a re-install but first deactivated Webroot. After installed, re-activated Webroot but still no fifference, So right now I have 2 apps open and my browser (Comodo Ice Dragon), firefox based. My cpu is running in the 50-60 % range. Should not be doing that. Any other suggestions?

[Firefox]

We will have to wait for someone from staff to review your logs further... maybe @dcollins or @AdvancedSetup will see them soon....

[dcollins]

On 4/23/2017 at 5:47 AM, PeterM said:

After I downloaded the new fix for MBAM it seemed to take care of the problem on my HP Pavilion for a couple of days. Now its back. I have disabled this from starting through the services.msc. Sems to help some but not perfect. What is the solution here if there is one? My active processes are running in the 60's range.

Are you saying you have 60 active processes, or that your processes are using 60% of your CPU? We are aware of some high CPU/RAM consumption cases in regards to MB3 and are working to resolve them, unfortunately there is no easy workaround at this time.

[PeterM]

I have right now 68 active process and the CPU usage is 65%

[dcollins]

That seems like a lot of processes to begin with. Out of curiosity, if you uninstall MB3, what does your CPU output look like?

[PeterM]

Right now 67 processes and cpu at 29% after uninstalling MWB. But it jumps around, again at 19% then can go up to 40%

[PeterM]

Well, I am back at 57% and 67 processes. Attaching screen shots of processes fyi.

[dcollins]

This looks to just be your computer. You may want to check out our General Windows PC Help section where users can help you look at what you may be able to clean up on your system to help it run more smoothly

https://forums.malwarebytes.com/forum/6-general-windows-pc-help/

[PeterM]

Very strange. Why is it that on 3/17 when I subscribed to MBW and did the install, did not have any issue with it until April. That doesn't make any sense to me. Nothing was added to this computer. Prior to this I was using the free version of MWB and there was no problem with that.